Cluster Manager

Manager II - Deputy Cluster Manager

DH Operations Department

No lengthy intro here, let’s get straight to the details, Zepto speed.

Responsibilities, aka, what we’d like you to deliver :

●Own end-to-end operations for a cluster of 8 - 12 dark stores, ensuring seamless

execution from inbound to dispatch.

● Drive excellence across inbound, putaway, picking, packing, and last-mile dispatch

processes with strict adherence to SLAs.

●Own and optimize critical store KPIs - putaway TAT, receiving adherence, picking/packing

efficiency, defect rates, damages, shrinkage, and overall cost metrics.

●Ensure high inventory accuracy across stores through strong control mechanisms,

audits, and loss-prevention initiatives.

● Drive quality compliance across handling, storage, and dispatch processes while

standardizing SOPs across all nodes.

●Lead Store Managers and large ground teams, ensuring manpower alignment across

throughput demands and extended-hour store formats.

●Continuously improve throughput, reduce shrinkage and damages, and drive cost

efficiencies across the cluster.

●Own operational performance reviews through structured dashboards, governance

cadence, and metric-driven accountability.

Are you who we're searching for

●Qualification: Graduation, MBA preferred (Operations/Supply Chain) or equivalent

experience

●Experience: 3–6+ years in warehouse/dark store/fulfilment center operations with

exposure to multi-site management

●Strong understanding of end-to-end warehouse operations — inbound to dispatch

●Proven experience managing large ground teams across multiple locations

●Hands-on with dashboards, KPIs, and data-driven operational reviews

●Strong execution focus with ability to operate in high-volume, high-pressure

environments

●Process-oriented mindset with experience enforcing SOPs and driving accountability

Sounds like we’re talking about you? Please add your application to our cart!

Why Zepto should be your next career move

This isn’t just a job; it’s a chance to be part of a once-in-a-generation story that will

shape the future of the Indian startup ecosystem. If you’re ready to go all in, execute like

never before, and create impact on a massive scale, there’s no better place to do it than

Zepto.