About the job
This role is with KPMG Global Services, Advisory, Managed Services.
Responsibilities:
We are seeking a seasoned and strategic Director to lead the transition of Business Process Outsourcing(BPO), Knowledge Process Outsourcing(KPO), and technology / platform operations. This role is based in India and will be responsible for overseeing a team of transition managers, ensuring seamless migrations, and driving operational excellence. The ideal candidate will have extensive familiarity with financial services, SOX and cyber with proven ability to lead complex, multi-functional transitions across global delivery models.
The job responsibilities include:
Educational qualifications
•Bachelors Degree / Masters Degree
Must Have:
Transition Leadership Experience
•Should drive engaged workforce and uphold positive relationships with employees, to foster a culture of collaboration, innovation, and inclusivity.
•Quality: Must have the ability to oversee all aspects of quality control processes and ensure that the services provided to the clients meet the highest possible standards by being detail-oriented, analytical, and highly organized.
•Continuous Improvement: Should be able to identify the areas of improvement and focus on continual improvement
•Financial Knowledge: Must possess strong financial skills to ensure that the financials
of their respective unit are managed to or better than budget.
•Risk & Compliance: Should ensure all risk practices of the firm are compiled without any non-compliance.
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