Infrastructure Support Engineer - Customer Acceleration

Get to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.

Join our team! We’re building a world where Identity belongs to you.

Position Description: The Infrastructure Support Engineer on the Customer Acceleration team plays a crucial role in ensuring the seamless operation and scalability of the technical learning environments that empower our training and certification programs and learners. They will be instrumental in maintaining a reliable infrastructure and providing essential support to both internal teams and external users, contributing directly to the success of our educational initiatives.

Responsibilities:

• Environment and Image Management: Design, develop, and manage technical learning environments, including the creation and maintenance of standardized multi-server and workstation images, leveraging virtualization on cloud platforms (AWS) to ensure consistent and scalable resources for training, labs, and exams.
• Testing and Maintenance: Lead the testing and validation of lab and exam environments, including new deployments, updates, and configurations while ensuring functionality and stability. Perform regular maintenance tasks, including environment health checks and proactive issue resolution.
• Support & Issue Resolution: Act as the primary point of contact for environment-related inquiries and issues originating from internal teams and external learners within your timezone. Provide timely and effective first-level support, thoroughly investigate and diagnose technical problems within the lab and exam environments, and implement solutions or escalate complex issues as necessary to ensure minimal disruption.
• Documentation: Create and maintain clear and concise documentation, including environment diagrams, automation scripts, troubleshooting guides, and standard operating procedures.
• Resource Utilization Monitoring and Forecasting: Proactively monitor the resource utilization of lab environments, analyzing usage patterns based on scheduled classes, exams, and development/testing activities. Provide timely notifications and projected utilization reports to relevant stakeholders, enabling informed capacity planning and cost management.
• Collaborate Across Time Zones: Effectively collaborate with team members across different geographies and time zones to achieve project goals.

Required Skills:

• 3+ years of development experience, ideally in a global SaaS or digital education environment.
• Demonstrated quick learner on new processes, tools and best practices.
• Experience with AWS administration, including provisioning, managing, and maintaining resources within the Amazon Web Services (AWS) cloud platform.
• Experience building Windows and Linux AMIs.
• Experience working with Git/version control systems.

Preferred Skills:

• Experience with the Heropa platform.
• Familiarity with Skilljar LMS and its integrations.
• Knowledge of Okta or Auth0 products.
• Understanding of PKI (domain registration, x.509 creation and installation)
• Experience utilizing Terraform to provision, and manage AWS infrastructure as code.
• Experience utilizing Java/Junit/Mockito for writing and executing unit tests.
• Proficiency in Ruby on Rails and JavaScript/Ember.js

P22206

What you can look forward to as a Full-Time Okta employee!

• Amazing Benefits
• Making Social Impact
• Developing Talent and Fostering Connection + Community at Okta

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.

Some roles may require travel to one of our office locations for in-person onboarding.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

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