The Opportunity

Ways of working : Employees will work full-time from their base location i.e. Bangalore.

About Swiggy :

Swiggy is India’s leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. With a presence in 500+ cities across India, partnerships with hundreds of thousands of restaurants, an employee base of over 5000, a 2 lakh+ strong independent fleet of Delivery Executives, we deliver unparalleled convenience driven by continuous innovation. Built on the back of robust ML technology and fuelled by terabytes of data processed every day, Swiggy offers a fast, seamless and reliable delivery experience for millions of customers across India. From starting out as a hyperlocal food delivery service in 2014, to becoming India’s leading on-demand convenience platform today, our capabilities result not only in lightning-fast delivery for customers, but also in a productive and fulfilling experience for our employees.

Role Overview:

This role is part of the Ethics & Integrity team at Swiggy. We strive to build a strong culture of Governance and Ethics, which serves as one of our key building blocks.

Key Responsibilities:

Investigations: Conduct end-to-end ethics investigations, including witness and subject interviews, data reviews and reporting. This includes internal investigations into alleged violations of Company Policies [e.g., theft, fraud, embezzlement, conflicts of interest, bribery, etc.]
Documentation: Prepare work papers to adequately document investigations with supporting evidence. Provide effective recommendations and solutions for identified issues, ensuring business agreement and follow-through
Root Cause Analysis: Assist in determining root causes and recommending corrective action plans to address concerns identified during investigations.
Process Improvement: Review SOPs and processes to identify upstream opportunities. Work with Business, Product and Ops teams to develop sustainable solutions for root causes
Framework Building: Assist in building policy and procedure frameworks. Collaborate with stakeholders to create awareness through training programs and strengthen the trust quotient of the ethics function
Best Practices: Leverage leading investigation frameworks and methodologies. Stay informed of industry best practices and incorporate them into the function’s workflows
Remediation: Develop and track the progress of remedial action plans, ensuring timely completion of both disciplinary and process-related actions.

Desired Skills & Qualifications:

Experience: CA/CFE or equivalent with 4–5 years of hands-on experience in managing extensive, complex and confidential investigations.
Competencies: Strong analytical thinking, the ability to influence and an innovative yet empathetic approach.
Technical Skills: Ability to understand technology; working knowledge of SQL and Power BI is a strong advantage.
Communication: Strong written [English] and verbal communication skills. Multilingual proficiency is preferred.
Attributes: High energy level, strong work ethic and a commitment to continuous improvement in a dynamic environment.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, color, religion, sex, disability status, or any other characteristic protected by the law.