As a member of the ShipBob Team, you will...
- Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob.
- Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights.
- Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories.
Location:
Remote - India
Role Description
The Compliance Automation & Validation Lead is responsible for designing, implementing, and operating systems that automate and validate merchant RFPs, quality questionnaires, and compliance due‑diligence responses. This role owns the accuracy, consistency, and auditability of submitted responses by mapping incoming questions to approved source‑of‑truth answers, validating AI‑assisted outputs, and escalating net‑new or high‑risk items to policy owners.
This position does not establish regulatory policy or legal interpretations. Instead, it operationalizes and enforces approved compliance positions through scalable workflows and tooling. This role reports to the Senior Director, Global Safety & Compliance.
What You’ll Do
You will lead the automation and validation of merchant RFPs, compliance questionnaires, and due-diligence responses by building scalable, audit-ready workflows across data ingestion, validation, escalation, and reporting.
- Merchant RFP & Questionnaire Automation
- Own the end‑to‑end workflow for merchant RFPs, quality questionnaires, and compliance due‑diligence requests.
- Design systems to ingest questionnaires (Excel, Word, portals, free‑text) and classify questions by compliance domain (DG, product safety, GMP/GFSI, regulatory, operations).
- Build and maintain a structured library of approved, version‑controlled compliance answers and supporting evidence.
- Validation & Quality Control
- Validate AI‑generated and system‑drafted responses against approved source‑of‑truth documentation.
- Confirm accuracy, completeness, and internal consistency of submitted responses.
- Ensure supporting documentation (certifications, SOPs, licenses) is current, correctly referenced, and audit‑ready.
- Identify and flag discrepancies, outdated answers, or conflicting information.
- Escalation & Risk Management
- Identify net‑new, ambiguous, or high‑risk questions and escalate them to designated compliance or legal policy owners.
- Track and document exceptions, decisions, and approvals to maintain a defensible audit trail.
- Enforce defined approval thresholds and escalation criteria.
- Systems, Tooling & Automation
- Deeply understand and map existing manual compliance workflows, paper-based processes, and handoffs, and lead their transformation into scalable, automated workflows to significantly reduce manual effort, paperwork, and operational overhead.
- Partner with Product and Engineering to design and implement AI‑assisted and rules‑based automation for compliance workflows.
- Support configuration of validation logic, confidence scoring, and human‑in‑the‑loop review processes.
- Maintain compliance data structures, taxonomies, and metadata used by automation tools.
- Data, Reporting & Continuous Improvement
- Track key metrics including automation rate, validation accuracy, escalation volume, and turnaround time.
- Build dashboards to monitor performance and identify opportunities for further automation or quality improvements.
- Continuously refine workflows to reduce manual effort while maintaining compliance integrity.
- Document Control & Knowledge Management
- Maintain controlled repositories for compliance answers, evidence, and supporting documentation.
- Ensure version control, review cadence, and clear ownership for all compliance content.
- Support change management when approved compliance positions are updated.
- Additional duties and responsibilities as necessary.
What You’ll Bring To The Table
- Bachelor’s degree in engineering, computer science, science, quality, or a related field.
- 4+ years of experience in compliance operations, quality systems, technical product management, or compliance automation.
- Experience working with structured and unstructured data (questionnaires, documents, portals).
- Strong validation mindset with demonstrated attention to detail and accuracy.
- Familiarity with regulatory or quality frameworks (e.g., GMP, GFSI, ISO, product safety, logistics compliance) preferred.
- Experience supporting or implementing AI‑assisted workflows, automation tools, or internal systems.
- Strong analytical skills and comfort working with dashboards, metrics, and process performance data.
- Comfort working with compliance frameworks and documentation, with a primary strength in workflow design, automation, and operational execution.
- Excellent written and verbal communication skills, with the ability to document decisions clearly.
- Proficiency with collaboration and documentation tools (Excel, Word, SharePoint, Jira; SQL or scripting a plus).
- Ability to handle sensitive information with discretion and professionalism.
- Clear judgment on when to validate independently versus escalate for policy review.
Perks & Benefits
- Medical, Term & Accidental Insurance
- All Purpose Leave (casual & sick time): 12 days
- Earned Leave: 15 days
- Public Holiday: 12 days
- Generous Maternity & Paternity Leave
- Quarterly Wellness Day
- Work From Home Allowance
- See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob)
We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.
About You
The work we do at ShipBob is both challenging and rigorous, which means our environment isn’t the right fit for everyone, and that’s okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today’s global supply chain.
Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/).
About Us
ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago.
*ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.*
There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis
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