Customer Support Associate in Bangalore, Bangalore, Bangalore

Key Responsibilities

• Resolve customer queries/complaints via a combination of Inbound/Outbound calls
• Establish a warm and friendly rapport whilst interacting with customers by phone
• Solve a wide range of incoming complaints to achieve customer satisfaction
• Work closely with other stakeholders to resolve the queries/complaints promptly manner
• Manage the key productivity indicators (Productivity, AHT, CSAT, etc.)
• Build rapport with customers through courteous and professional communications
• Share process improvement-related ideas

About Company: Launched in 2019, Scaler is India's leading tech education company that upskills working professionals and educates aspiring engineers. With an industry-vetted curriculum designed to solve real-world challenges, Scaler offers two flagship programs, Scaler Academy and Scaler DSML, focused on building impact-driven tech talent. Learners are mentored by experts and leaders from top organizations, including MAANG companies. On average, Scaler learners experience a 4.5x return on investment and a 126% increase in salary, reflecting the company's strong emphasis on tangible career outcomes.