Software Engineer (Site Reliability)

Description & Requirements Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

The Challenge Ahead

The EA IT Player and Creator Experience team develops platforms and services that support player-facing experiences at scale. Our systems assist players throughout their support journey, help creators to share content that promotes our games, and help maintain safe online communities. We build low-latency, cloud-native, and AI-enabled applications that enhance Fan Care and Creator Engagement for a global audience.

As a Software Engineer - SRE, you will report to Sr Manager of Engineering. Your work will focus on improving the reliability, scalability, and operational excellence of micro frontend and microservices-driven systems that power player experiences. You will guide SRE programs to improve system availability, performance, and resilience across systems. You partner closely with engineers, product managers, and leadership to balance feature velocity with system reliability. This role is critical to delivering FY26 goals by advocating SRE best practices across design and operations.

The role is Hybrid in Austin (3 days in office).

Main Responsibilities

• You define and track SLOs, SLIs, and error budgets for critical services
• You bring expertise to design, implement and optimize monitoring, alerting, logging, and distributed tracing solutions using industry-standard tools
• You bring experience with incident response, root cause analysis (RCA), and postmortem processes to prevent recurrence and improve system reliability
• You build end-to-end observability with metrics, distributed tracing, and logs for microservices
• You are skilled in automating operational tasks to reduce toil and enhance system performance, reliability and observability
• You are proficient in tuning alerts to minimize noise and ensure applicable signals during incidents
• You will review service architecture for scalability, fault tolerance, and operability
• You will help improve CI/CD pipelines with reliability, testing, and deployment safety checks
• You will support cloud-native deployments on AWS and containerized platforms (Docker/Kubernetes)
• You collaborate with development teams to build reliability into Frontend and Java/Spring Boot services from design through production.
• Additionally, you contribute to run-books, operational documentation, and knowledge sharing

Core Skills

• Demonstrated expertise in Java, Spring Boot, and microservices architectures (3+ years)
• Hands-on experience with AWS services and cloud-native architectures (2+ years), Familiarity with Docker, Kubernetes
• Experience improving CI/CD pipelines with reliability, testing, and deployment safety checks
• Ability to review service architecture for scalability, fault tolerance, and operability (3+ years)
• Reliability Mindset - 2+ years of experience with incident management, on-call rotations, and post-incident analysis
• Experience communicating updates, RCAs and resolutions to customers and other partners to explain operational risks and trade-offs

About Electronic Arts We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.