Technical Services Manager

Technical Services Manager – 20/22 Ropemaker St. 20-22 Ropemaker Street is a prestigious 27-storey development comprising c. 440,000 sq ft of BREEAM 'outstanding' and WELL Platinum certified office, retail, and SME space in a prime City of London location Completed late 2023, the building features extensive roof terraces and houses Linklaters LLP as their global headquarters (Levels Gd-17) and Pension Insurance Corporation Ltd (Levels 18-23)

JLL is instructed by the building owner, reporting to Old Park Lane Management (OPLM), to deliver all aspects of property and facilities management.

What this job involves: The Technical Services Manager will be responsible for the day-to-day operational management and servicing of the landlord's mechanical and electrical services. Reporting to the General Manager, you will work as an integral part of the onsite FM team to deliver world-class engineering services that enhance customer satisfaction and support sustainability goals.

What your day-to-day will look like: Operational Management

• Ensure highest standards of management and maintenance of building technical services, with specific regard to expenditure and budgetary considerations
• Manage M&E maintenance, EMS systems, and smart building technologies to operate an intelligent building where technology and data are optimized as strategic assets
• Be familiar with all HVAC and electrical equipment and ensure adequate maintenance contracts are in place to cover O&M manual requirements
• Respond to emergency situations, troubleshoot operational issues, and provide problem-solving support

Service Delivery

• Drive and ensure compliance with OPLM's and JLL's Central London Technical Services Strategy
• Support energy use optimization for occupiers as part of a wider ESG plan and journey towards Net-Zero-Carbon in operation
• Deliver technical services in line with proven standards such as ISO 55001
• Ensure one-off and non-contractual technical tasks are fulfilled to high specification within dedicated timeframes, including out-of-hours services for occupier events

Contract & Financial Management

• Manage all M&E consultancies and procured services contracts, ensuring they are fit for purpose and within agreed budgets
• Monitor contractor performance against agreed standards and use accredited contractors based on framework agreements
• Assist with budget formulation and management, control capital project expenditure, and support invoicing and debt management

Health & Safety and Compliance

• Establish and maintain highest quality health & safety regimes, including responsibility for JLL's health and safety web tool suite
• Ensure governance compliance with JLL engineering policies, site-based operating procedures, and lease requirements
• Be aware of contractual obligations in providing MEP services to tenants and tenant responsibilities for maintaining their own plant

People Leadership

• Provide day-to-day guidance, direction, and development of site-based MEP and technical contract staff
• Foster a unified One Team relationship between management, service partners, and stakeholders
• Manage appraisal and development programs including training and succession planning

Essential Required Skills & Experience

• Over 15 years in engineering and building services experience
• Technically qualified professional with thorough understanding of BMS, BAP, AMR, BIM, HVAC, and CAFM systems
• Proven knowledge of technical services, intelligent building systems, sustainability, and energy management
• Experience in operational facilities management and managing services to meet KPIs
• Financial acumen to manage budgets and contract costs
• Knowledge of building regulations, legislation compliance, and best working practices

Personal Attributes

• Proven leader adept at managing teams of varied individuals
• Strategic thinker with ability to implement continual improvements
• Excellent verbal and written communication skills with ability to build rapport with customers
• Capable of prioritizing multiple work streams and resolving high-stress situations
• Meticulous organizational skills, conscientious and driven
• Willingness and flexibility to work weekends and evenings as required

Success Measures

• Achievement of client KPIs as defined in the Property Management Agreement
• Customer satisfaction as measured in annual survey results
• Achievement of energy and carbon reduction targets
• Continuous service delivery with minimal unmanaged disruption