At American Express, our culture is built on a 175-year history of innovation, shared
values
and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Overview of the business:
The GCS Product Analytics group is currently hiring for a Senior Analyst, BLOC and Card Lending Product Analytics, who will be responsible for delivering insights to optimize performance, inform product design, and drive customer engagement with the Commercial lending portfolio. This role represents a unique opportunity to leverage applied quantitative experience to directly shape strategy across revolving, installment, and emerging leading products. The ideal candidate will bring a unique balance of technical skills combined with a strategic mindset and the ability to communicate effectively.
Responsibilities:
• Develop advanced analytics, segmentation frameworks, and forecasting tools to understand customer behavior and trends in key behavior metrics, e.g., ADB, AR, etc.
• Perform ad hoc analyses to identify trends, understand performance drivers, and unlock growth opportunities.
• Design and build automated lending data assets and self-service dashboards to monitor lending portfolio performance
• Serve as subject matter expert for lending data sources and metrics
• Translate complex data into actionable business insights that inform product and portfolio decisions
Qualifications:
• 2+ years of relevant professional experience including experience in hands-on analytical role(s) defining and tracking key business metrics, performing deep-dive analyses, and influencing business strategies; Lending, card products, or portfolio analytics experience is a plus
• Strong analytical skills and an innovative approach to solving practical problems.
• Coding and technical expertise including the use of cloud-based analytical tools, querying languages, and visualization software (e.g., SQL, Python, Databricks, Tableau)
• Excellent written and verbal communication skills with the ability to explain technical concepts and analytics-driven findings to non-technical stakeholders, and to explain business processes, concepts, and issues to technical resources
• Strong curiosity and initiative in tackling complex business analysis; dives deeply into the data, relentlessly pursues its meaning, and how these insights can driven business performance
• Bachelor's degree; Advanced degrees in a quantitative field (e.g., statistics, engineering, math, science, economics, etc.) preferred.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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