Manager, AR and Collections

About Tekion: Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.

Job Description The Accounts Receivable (AR) and Collections Manager will oversee the full AR cycle, ensuring accurate billing, timely collections, and strong customer relationships. This role requires a proactive, detail-oriented professional who can lead monthly close processes, resolve complex account issues, and provide actionable reporting to senior leadership.

Key Responsibilities

• AR Management & Reporting

• Oversee monthly AR close: sub-ledger to GL reconciliations, doubtful account provisions, aging analysis, and variance explanations.
• Prepare and publish KPIs and dashboards (DSO, aging buckets, unapplied cash, forecast accuracy).
• Own the CECL calculation process and prepare supporting documentation and memos.
• Deliver executive-level AR updates, highlighting risks, trends, and strategic opportunities.

• Billing & Collections

• Serve as the primary point of contact for all billing and invoicing inquiries via email and phone.
• Proactively follow up on overdue accounts, resolve payment discrepancies, and negotiate payment plans.
• Ensure billing accuracy in accordance with order forms and contractual terms.
• Lead and mentor the collections team, providing coaching, training, and guidance to ensure effective collections practices.
• Manage the billing mailbox, maintaining an SLA of 24-hour response time.
• Dive into details to troubleshoot issues, identify solutions, and implement corrective actions.
• Develop and enhance collections processes to support organizational growth.
• Participate in sales training and proactively identify process gaps in the Order-to-Cash (OTC) cycle.

• Account Reconciliation & Dispute Resolution

• Perform regular reconciliations of customer accounts.
• Investigate and resolve complex account issues quickly and accurately.
• Collaborate with Sales, Customer Success, and Legal to address systemic issues and improve AR processes.

• Customer Engagement

• Communicate professionally with customers regarding billing and payment matters.
• Build and maintain strong relationships to promote timely payments and customer satisfaction.

Skills and Experience

• Bachelor's degree in Accounting, Finance, or related field.
• 5+ years AR/collections experience in managerial role (SaaS or tech industry preferred).
• Proven success managing AR portfolios and resolving complex billing issues.
• Strong NetSuite experience preferred; advanced Excel skills required.
• Deep understanding of accounting principles and billing processes.
• Excellent communication skills: highly detail-oriented and organized.
• Ability to work independently and collaborate across remote, cross-functional teams.
• Adaptable to fast-paced, evolving environments.

Sponsorship

• Please note that visa sponsorship is not available for this position.

Perks and Benefits

• Competitive compensation and generous stock options
• 100% employer-paid top-of-the-line medical, dental and vision coverage
• Great benefits including unlimited PTO, parental leave and free snacks and beverages
• The opportunity to work with some of the brightest minds from Silicon Valley's most dominant and successful companies
• Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper
• Work on the latest and coolest technologies – everything is home-grown and built ground-up
• A dynamic work environment with a strong sense of community and collaboration
• The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy
• Exciting opportunities for career growth and development

Current Tekion Employees – Please apply via Greenhouse Internal Job Board The salary range describes the minimum to maximum base salary range for this position across applicable US locations. The actual compensation offered may vary from the posted hiring range based on geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.  In addition to the compensation listed, this position may be eligible for equity compensation, and/or a bonus or commission whereby total compensation may exceed base salary depending on individual or company performance. Your recruiter can share more about the specific salary range during the hiring process.

Pleasanton HQ Base Pay Range

$102,500—$154,000 USD

Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics.

For more information on our privacy practices, please refer to our Applicant Privacy Notice here.