The Opportunity

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes - from emerging brands to Fortune 500s - use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

Core Responsibilities: Educational and Training Support

Develop and deliver training materials on customs entry processes, procedures, and regulatory requirements in collaboration with Flexport Customs Compliance
Create and maintain educational resources, including process guides, work instructions, videos, system tutorials and/or in-person trainings
Conduct onboarding sessions for new team members on customs brokerage fundamentals as a support for Associate Managers and Managers
Support continuous learning initiatives and stay current with regulatory changes and industry best practices
Facilitate workshops and knowledge-sharing sessions across operational teams as recommended by Customs Compliance and Head of Customs
Collaborate with operations teams to identify process improvement opportunities
Help resolve entry-related issues and support problem-solving efforts
Project: Review all training materials and operational guidance reflect current regulatory requirements in combination with Customs Compliance
Support compliant use of internal systems and processes

NOTE: Customs Compliance will maintain responsibility for broker education as required by 19 CFR

Required Qualifications

2 years of experience in customs brokerage, international trade, or related field
(External Candidates) Strong understanding of customs systems, ability to learn quickly and operationalize Flexport’s systems into clear instructions
Strong understanding of customs entry processes and procedures
Knowledge of customs regulations, tariff classifications, and trade compliance requirements
Excellent communication and presentation skills
Strong attention to detail and organizational abilities
Ability to work collaboratively in a team environment
Willingness to travel, as needed for in-person trainings

Preferred Qualifications

Licensed Customs Broker or progress toward licensing
Experience in training, education, or knowledge management roles
Understanding of trade agreements and preferential duty programs

Skills And Competencies

Analytical thinking and problem-solving abilities
Organizational perspective to set and define training roles
Adaptability to changing regulations and requirements
Time management and ability to prioritize multiple responsibilities and projects
Professional written and verbal communication
Proficiency in Microsoft Office Suite and learning management systems

Commitment to Equal Opportunity

At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

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