The Opportunity

About the Team

At Navi, the UPI team is responsible for driving the success of our UPI platform, owning the P&L and working in close partnership with Product, Marketing, Data Science, Analytics, Tech and other support functions. The team focuses on expanding the customer base, boosting revenue and optimising costs through continuous improvement.

About the Role

We are looking for a strong candidate, who will ensure seamless transaction experiences for users by program managing monitoring, analyzing, and improving UPI reliability. The role demands identifying problem areas, driving structured projects to drive strategic projects or to fix systemic issues, and collaborating with banks, PSPs, and NPCI. You will be at the front line of safeguarding customer trust while shaping long-term reliability improvements.

What We Expect From You

Represent the customer . Actively try to understand and build products and features by keeping customers in mind.
Understand the needs of our customers and business to define the vision , strategy , and the roadmap for your product area.
Develop a deep understanding of our customers and build the best product user experiences on their behalf through market research , experimentation , user testing , and data analysis .
Define and analyze metrics that inform the success of products.
End to end ownership of customer and business metrics .
Drive the cross-functional team (engineering, design, etc.) to deliver on the product outcome .
Mentor and manage a team of APMs/PMs .

Must Haves

5-8 years of relevant product management experience & overall 6+ years of industry experience.
Empathy towards needs, concerns, and experience of the end user of the product.
Strong product thinking .
Strong problem-solving skills.
Business acumen.
Technology grounding.
Strategic thinking.
Strong written and verbal communication skills with a talent for articulating.

About Navi

We are on a mission to make finance simple, accessible and affordable for a billion Indians. Guided by a strong customer-first approach, we are building tech-first solutions that work at scale. Our offerings include a range of financial products and services across Loans, Insurance, Mutual Funds, Digital Gold and UPI.

Founded by Sachin Bansal & Ankit Agarwal in 2018, we are one of India’s fastest-growing financial services organisations. But we’re just getting started!

Our Culture

At Navi, we’re a place where ambition meets opportunity and ideas turn into impact quickly. We empower people with high ownership from the start, encouraging them to solve meaningful problems and build with excellence. Teams here work in an environment that values speed, collaboration and craftsmanship, while celebrating learning, growth and shared wins along the way. Whether you’re shaping the future of fintech products or driving innovation behind the scenes, life at Navi means being part of a high-energy, talent-driven workplace where your contributions truly make a difference.

**We’re guided by our own operating system - The Navi OS - a set of principles that shape how we work and win together. You can explore them at

navi.com/our-values

to see what drives us every day.**

If this feels like you, Navi is the place to grow, thrive and make a real impact.