Senior Manager II - Senior Cluster Manager

Senior Manager II - Senior Cluster Manager

DH Operations Department

No lengthy intro here, let’s get straight to the details, Zepto speed.

Responsibilities, aka, what we’d like you to deliver :

●Own end-to-end operations for a cluster of 25 - 40 dark stores, ensuring seamless

execution from inbound to dispatch.

● Drive excellence across inbound, putaway, picking, packing, and last-mile dispatch

processes with strict adherence to SLAs.

●Own and optimize critical store KPIs - putaway TAT, receiving adherence, picking/packing

efficiency, defect rates, damages, shrinkage, and overall cost metrics.

●Ensure high inventory accuracy across stores through strong control mechanisms,

audits, and loss-prevention initiatives.

● Drive quality compliance across handling, storage, and dispatch processes while

standardizing SOPs across all nodes.

●Lead Store Managers and large ground teams, ensuring manpower alignment across

throughput demands and extended-hour store formats.

●Collaborate closely with Central Operations, Planning, and Supply Chain teams to resolve

escalations and remove operational bottlenecks.

●Continuously improve throughput, reduce shrinkage and damages, and drive cost

efficiencies across the cluster.

●Own operational performance reviews through structured dashboards, governance

cadence, and metric-driven accountability.

●Support overall profitability goals by running high-efficiency, cost-conscious, and

scalable operations.

Are you who we're searching for

●Qualification: Graduation, MBA preferred (Operations/Supply Chain) or equivalent

experience

●Experience: 5–8+ years in warehouse/dark store/fulfilment center operations with

exposure to multi-site management

●Strong understanding of end-to-end warehouse operations — inbound to dispatch

●Proven experience managing large ground teams across multiple locations

●Hands-on with dashboards, KPIs, and data-driven operational reviews

●Strong execution focus with ability to operate in high-volume, high-pressure

environments

●Process-oriented mindset with experience enforcing SOPs and driving accountability

●Comfortable managing cost metrics, shrinkage control, and operational P&L levers

● Data-driven, ownership-focused, and built for scale