IT Support Technician

Who We Are Verily is a subsidiary of Alphabet that is using a data-driven approach to change the way people manage their health and the way healthcare is delivered. Launched from Google X in 2015, our purpose is to bring the promise of precision health to everyone, every day. We are focused on generating and activating data from a variety of sources, including clinical, social, behavioral and the real world, to arrive at the best solutions for a person based on a comprehensive view of the evidence. Our unique expertise and capabilities in technology, data science and healthcare enable the entire healthcare ecosystem to drive better health outcomes.

Description We are seeking a highly skilled IT Support Technician to join our fast-paced IT Operations team. This hands-on role provides technical support across multiple office locations, with a primary focus on delivering a seamless IT experience for end users—including high-level executives and business-critical teams.

The technician will maintain a consistent onsite presence, while also supporting onsite escalations, hardware relocations, and local events at all designated locations.

The ideal candidate is confident in managing complex technical issues, can operate independently, and delivers high-touch, white glove support with discretion and professionalism.

Responsibilities

• Provide technical support for hardware, software, and network issues in both onsite and remote environments. Responsibilities include end-user troubleshooting, issue escalation, and ensuring timely resolution across devices, systems, and collaboration tools.
• Manage device lifecycle activities such as workstation setup, maintenance, software installations, peripheral support, and asset tracking. Support code-related tasks including GitHub workflows (e.g., branching, pull requests) for internal tooling or documentation when needed.
• Handle user access requests, password resets, and permission changes while maintaining strict adherence to security protocols and data confidentiality. As routine provisioning becomes automated, this role will shift toward exception handling, workflow optimization, and ensuring system reliability. The candidate must be adaptable as responsibilities evolve from manual execution to process improvement and automation oversight.
• Deliver executive-level (white glove) IT support with professionalism and discretion, ensuring a seamless experience for C-level leaders and high-impact users. This includes proactive AV checks, real-time troubleshooting, and maintaining the reliability of Google Meet rooms and conference systems for critical meetings and events.
• Support end-to-end onboarding and offboarding processes by coordinating account setup, hardware provisioning, and access configurations. Contribute to and maintain internal IT documentation, knowledge base articles, and SOPs to enhance team efficiency, enable self-service, and support continuous knowledge sharing.

Qualifications Minimum Qualifications

• 3+ years of hands-on IT support experience across macOS, Windows, and basic Linux, with proven ability to troubleshoot hardware, software, and network issues including VPN and Wi-Fi.
• Experience delivering onsite and remote support in corporate environments, including AV and conference room setups (e.g., Google Meet), with proficiency in enterprise tools such as Google Workspace, Slack, and Okta, and strong documentation and communication skills for user support and process writing.
• Must be well-versed in version control best practices, including committing code changes, creating and managing branches, submitting pull requests, and collaborating within GitHub-based workflows. Familiarity with code review processes and resolving merge conflicts is a plus.
• Able to work independently, manage complex technical issues, lift up to 50 lbs, and travel weekly between South San Francisco, Mountain View, and San Bruno locations.

Preferred Qualifications

• Experience supporting C-level executives in a fast-paced or high-growth organization.
• JAMF and/or MDM administration experience for macOS devices.
• Exposure to identity and access management tools such as Okta or Active directory.
• Experience working with external vendors or event AV teams for onsite support and coordination.

Qualified applicants must not require employer sponsored work authorization now or in the future for employment in the United States.

The US base salary range for this full-time position is $86,000 $129,000 + bonus + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Verily Life Sciences LLC is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.