Customer Reference Specialist (Contract)

About Glean Founded in 2019, Glean is an innovative AI-powered knowledge management platform designed to help organizations quickly find, organize, and share information across their teams. By integrating seamlessly with tools like Google Drive, Slack, and Microsoft Teams, Glean ensures employees can access the right knowledge at the right time, boosting productivity and collaboration. The company’s cutting-edge AI technology simplifies knowledge discovery, making it faster and more efficient for teams to leverage their collective intelligence.

Glean was born from Founder & CEO Arvind Jain’s deep understanding of the challenges employees face in finding and understanding information at work. Seeing firsthand how fragmented knowledge and sprawling SaaS tools made it difficult to stay productive, he set out to build a better way - an AI-powered enterprise search platform that helps people quickly and intuitively access the information they need. Since then, Glean has evolved into the leading Work AI platform, combining enterprise-grade search, an AI assistant, and powerful application- and agent-building capabilities to fundamentally redefine how employees work.

About The Role Glean is seeking a Customer Reference Specialist (Contract) to join our Marketing Team and help build a world-class customer advocacy engine. You’ll partner closely with Sales, Customer Success, Product Marketing, and Comms/PR to support our reference request desk, produce compelling customer stories, coordinate speakers for events, and drive reviews and social proof— turning customer proof into stories that move markets and bringing measurable outcomes to life.

You Will

• Reference Desk

• Support intake, qualification, and fulfillment of sales and marketing reference requests; uphold SLAs and provide clear status updates to stakeholders.
• Maintain accurate referenceability, approvals, and logo rights; coordinate with customer Comms/PR and Legal to ensure compliance.

• Storytelling and content production

• Assist in sourcing, scoping, and delivering customer stories across formats: written case studies, customer films, fireside chats, blog quotes, and social snippets
• Coordinate interviews, compile notes, draft briefs, manage reviews/approvals, and track status through publication and enablement hand‑off.
• Coordinate with creative vendors and internal teams on video shoots and design deliverables (briefs, schedules, releases).

• Events, Launches, and Social Proof

• Recruit and prep customer speakers for Glean events (ie. Glean:LIVE), webinars, and executive programs (ie. Customer Advisory Days).

• Programmization

• Maintain dashboards and trackers; report on requests fulfilled, stories in‑flight, coverage by industry/segment, and outcomes.

About You

• Basic Qualifications

• 1–2 years in customer marketing, customer reference programs, product marketing, PR/comms, or customer success in B2B SaaS.
• Excellent project coordination, organization, and attention to detail across multi‑stakeholder projects.
• Strong interviewing and writing skills; able to turn raw inputs into clear, outcome‑driven narratives.
• Confident, concise communicator with internal and customer stakeholders.
• Tool fluency: Google Workspace; Salesforce; project tools (e.g., Asana); comfort with spreadsheets and light data hygiene.

• Preferred Qualifications

• Experience coordinating video productions or working with creative vendors
• Comfort with AI/LLM product concepts and enterprise AI Agents use cases.
• Light analytics skills for pulling, QA’ing, and presenting program metrics.

Location:

• This role is remote or hybrid out of one of our offices (SF, Palo Alto, Nashville, NYC)

Compensation The standard hourly rate for this position is $50.00 - 60.00 per hour. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.