The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations
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Do
Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)
Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution
Conduct technology capacity planning by reviewing the current and future requirements
Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable
Strategize & implement disaster recovery plans and create and implement backup and recovery plans
Manage the day-to-day operations of the tower
Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues.
Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower
Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges
Develop shift roster for the team to ensure no disruption in the tower
Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.
Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps
Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness
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Team Management
Resourcing
Forecast talent requirements as per the current and future business needs
Hire adequate and right resources for the team
Train direct reportees to make right recruitment and selection decisions
Talent Management
Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness
Build an internal talent pool of HiPos and ensure their career progression within the organization
Promote diversity in leadership positions
Performance Management
Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
Employee Satisfaction and Engagement
Lead and drive engagement initiatives for the team
Track team satisfaction scores and identify initiatives to build engagement within the team
Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team
Exercise employee recognition and appreciation
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Deliver
NoPerformance ParameterMeasure1Operations of the towerSLA adherence
Knowledge management
CSAT/ Customer Experience
Identification of risk issues and mitigation plans
Knowledge management2New projectsTimely delivery
Avoid unauthorised changes
No formal escalations͏
Mandatory Skills: ServiceNow - SaaS .
Experience: 5-8 Years
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