Business Support, Customer Service

Title

Welcome Host/FOE

Business unit

Integrated Facilities Management

Reporting to

Assistant Workplace Manager / Experience Lead

Key stakeholders

Nil

Direct reports

Nil

Duties & Responsibilities

• Greeting clients and setting a positive office atmosphere and assisting visitors in a professional and friendly manner.
• Maintain office decorum – 3rd floor reception area, work café area and board room area.
• Managing and knowledgeable about handling visitor management system/process.
• Answering the phone, taking messages or calls to respective departments.
• Creating and maintaining updated documents and spreadsheets for stock/inventory when necessary.
• Recording meeting minutes and dictations when necessary.
• Scheduling and confirming appointments & meetings if any
• Assisting on requirements of SEZ’s entry process related to vendor material entry or office video shoot by vendors, challans and keep it securely.
• Events flower arrangements, JLL attendance, background verification
• Ensure that quality of the services is always maintained at highest levels and work on further improvements.
• Reports unsafe / abnormal conditions and unusual occurrences to the concerned team
• Received customer suggestion and make necessary improvements
• Implementation of EHS/HSSE initiatives in the site.
• Drive the EHS/HSSE compliance programme in the managed facility.
• Ensure Client and JLL EHS/HSSE requirements are full implemented and complied with.
• Identify Risk assessment and put controls and inform the line manager
• Incident management reporting to be done

Performance objectives

• Provide Superior Client Service (weighting 50%)
• Initiative or Process Improvement in Functional Area (weighting 40%)
• Personal and Professional Development (weighting 10%)

Key skills

• Excellent communication skills – written as well as listening
• Teamwork, Computer knowledge
• Experience in FM/software/hotel industry
• Customer service skills

Employee specification

• Candidate should be graduate in hotel management/BA/BBA/B.Sc.
• 0-2 years’ experience in FM industry into IT / Banking / Corporate set up

What this job involves: Serving on the front lines of customer service

Are you a people person who can make daily interactions such a breeze?

In this role, you’ll oversee one of the busiest places in the office—the front desk. Constantly on the go, you’ll give our visitors a warm welcome, and guide them and our employees along the way. In other words, you will set the benchmark in giving our company a good first impression.

Throughout the day, you will also handle all incoming and outgoing calls, including distribution. Therefore, it is essential to remain professional and polite in the way you present yourself, from appearance to behaviour.

You will spend each day looking at how you can maintain and improve the front office. Part of your checklist is to get your hands on the latest magazines and newspapers to be displayed in the reception.

Being at the heart of the business

Maintaining and updating records and database are also part of your basic daily routine. These include telephone registers, call tracking and client contacts. Much of your time will also be spent on general admin activities and other help desk tasks. Working at JLL, you should constantly keep in mind that you are working in compliance with our regulations.

Other responsibilities you will take care of include contributing to the monthly management report for the client and participating in emergency evacuation procedures. On top of these, you’ll be expected to develop policies and procedures needed for all functions in the reception. As needed, you’ll also take part in managing conference/board rooms, events, flower arrangement coordination, and others.

Sound like you? To apply you need to be: A highly skilled professional

You should be a graduate in any discipline and have one to two years’ experience in front desk management or reception. Proven experience with continuous improvement initiatives and client reporting is also vital for this role. If you’re familiar with occupational safety requirements matched with strong computer literacy and the ability to manage activities using different systems, then you might be the best fit for this job.

A client service champ

A strong customer service focus is a pre-requisite of this job. Do you have unmatched people skills that can help you ease your interactions with a wide range of client staff—regardless of their level—and their demands? An outstanding multitasking talent also provides a perfect complement to your skill set.

What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!