Software Engineer - E6 (Fullstack)

Who are we?

Whatfix is an AI platform advancing the “userization” of enterprise applications, empowering companies to maximize the ROI of their digital investments. Technology needs adoption. It’s no different for AI. As AI reshapes roles, workflows, and human-machine interactions, it also introduces new layers of complexity and user friction. This is where Whatfix plays a pivotal role. A decade old DNA of empowering people to succeed with technology and not replacing them. We call this philosophy Userization : the belief that technology must adapt to the user, not the other way around.

At the heart of userization philosophy is ScreenSense , our proprietary AI engine, which continuously interprets both the context of what users are doing in an application or an AI tool and the intent behind their actions. By combining these signals, Whatfix delivers real-time guidance, nudges, knowledge, and automation directly in the flow of work.

This intelligence powers our entire product suite.

• Digital Adoption helps users get productive faster.
• Product Analytics uncovers friction and closes adoption gaps.
• Mirror allows employees to train in safe, simulated environments.

These are embedded with Whatfix AI Agents which supercharge creation, insights, and user guidance.

Our upcoming AI-first products are already creating a buzz in the market.

• Seek is an AI-native assistant that not only knows your business context but can also act across applications to get work done on your behalf.
• Whatfix Mirror 2.0 is the world’s only System plus Role simulation with a complete assessment to lead the Gen AI simulation category.

Together, these products reflect Whatfix’s commitment to building enterprise-ready AI teammates that maximize productivity and ROI. It gives users a unified, intelligent way to find answers across systems, apps, and knowledge silos and helps anyone looking to deliver fast and contextual answers.

Whatfix is bridging the gap between rapid technological change and human enablement—ensuring AI is not only embedded but also usable, trusted, and outcome-driven for every employee.

At Whatfix, we’re not just making software easier—we’re making AI work for people.

The company has seven offices across the US, India, UK, Germany, Singapore, and Australia and a presence across 40+ countries.

Customers : 700+ enterprise customers, including 80+ Fortune 500 companies such as Shell, Schneider Electric, and UPS Supply Chain Solutions.

Investors: A total of ~$270 million USD has been raised as yet. Most recently Series E round of $125 Million USD led by Warburg Pincus, with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments, Eight Roads Ventures (A division of Fidelity Investments), Dragoneer, Peak XV Partners, and Stellaris Venture Partners.

Whatfix’s leadership is consistently recognized across top industry analysts and business rankings:

• Won the 2025

AI Breakthrough Award

for the Overall AI-based Analytics Solution of the Year

• Only DAP to be recognized as a “Leader” across various DAP reports for the past 5+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.
• With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the “Top 50 Indian Software Companies” as per G2 Best Software Awards.
• Named a Gartner Customers’ Choice for DAP for the second year in a row (2024 and 2025)—the only vendor in the market to earn this distinction consecutively.
• We also boast a star rating of 4.6 on G2 Crowd, 4.5 on Gartner Peer Insights, and a super-high CSAT of 99.8%
• Stevie

Award winner in the category (Bronze): Customer Service Department of the Year – Computer Software - 100 or More Employees.

• Winner of the ISG Paragon

Innovation Award in partnership with Sophos (customer) for the EMEA region and finalist in the Transformation Award category.

• RemoteTech Breakthrough Awards

winner for “Software Asset Management Solution of the Year”

These recognitions are matched by business performance:

• Highest-Ranking DAP on 2023 Deloitte Technology Fast 500™ North America for Fifth Consecutive Year
• Listed on the Financial Times & Statista's High-Growth Companies Asia-Pacific 2025 list.
• Won the Silver for Stevie's Employer of the Year 2023 – Computer Software category and also recognized as Great Place to Work 2022-2023
• Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal

About the Role

At Whatfix, we are looking for a highly accomplished Full-Stack Software Engineer (E6) who brings deep, hands-on expertise across frontend and backend systems. This is a POD-agnostic role focused on technical excellence, ownership, and building scalable, AI-powered product capabilities. You will work on complex, high-impact problem spaces that cut across the platform, influencing architecture, design, and execution end-to-end. This role is ideal for engineers who want to stay deeply technical while shaping the future of enterprise AI products.

Why POD-Agnostic

We believe great engineers create the most impact when aligned to problems—not fixed teams. Our POD-agnostic model allows us to evaluate candidates primarily on technical depth and problem-solving ability, and later align them to product areas where their strengths, interview outcomes, and capabilities can deliver the highest value.

E6 Expectations

• Operate as a technical authority with strong full-stack depth across frontend, backend, and system design
• Stay highly hands-on while owning architecture, design decisions, and technical quality
• Take end-to-end ownership of complex problem spaces, from ideation to production and scale
• Influence technical direction, raise engineering standards, and act as a role model for engineering excellence

Responsibilities

• Design, architect, and build scalable, reliable, and high-performance full-stack systems
• Drive technical design discussions and define long-term architecture for critical product areas
• Build rich, performant user-facing experiences while ensuring seamless backend integration
• Ensure systems are designed for scalability, fault tolerance, security, and maintainability
• Actively participate in coding, design reviews, and debugging complex production issues
• Collaborate closely with product, design, and other engineering teams to solve customer problems
• Identify technical bottlenecks and drive reusable, platform-level solutions
• Champion best practices across SDLC, testing, CI/CD, and observability

Requirements & Must-Haves

• 8–14 years of strong software engineering experience with proven ownership of complex systems
• Deep hands-on experience across Both frontend (React, modern JS/TS, UI architecture) and backend (Java, Spring, REST, microservices)
• Strong understanding of system design, distributed systems, and large-scale application architecture
• Experience with databases (SQL/NoSQL), performance optimization, and high-availability systems
• Solid exposure to CI/CD pipelines, containerization (Docker), orchestration (Kubernetes), and cloud-native development
• Ability to translate functional and non-functional requirements into robust technical solutions
• Excellent problem-solving, communication, and technical articulation skills

Good to Have / Behavioral Traits

• Experience working on AI/GenAI-powered features or platforms
• Strong product mindset with a customer-first approach
• High ownership mentality — “do it as you own it”
• Ability to simplify complex problems and guide teams through ambiguity
• Curiosity, continuous learning mindset, and bias for action
• Comfortable influencing without authority and collaborating across teams

Note:

• We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust, Do it as you own it;
• We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status
• At Whatfix, we deeply value collaboration, innovation, and human connection. We believe that being together in the office five days a week fosters open communication, strengthens our sense of community, and accelerates innovation—ultimately helping us achieve our goals more effectively. At the same time, we recognize the importance of flexibility in balancing personal and professional priorities. To support this, we offer the option to work from home up to two days per month.
• In any situation that requires additional flexibility, we’re open to considering exceptions on a case-by-case basis to ensure you’re supported in managing both work and life seamlessly.