Senior People Operations Specialist

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.

Available Locations: Bangalore What You'll Do Cloudflare is undergoing an accelerated global payroll transformation. We are looking for a technical, detail-oriented, operational minded and highly motivated Senior Operations Project Specialist to join our People Ops team as a dedicated project resource. In this role, you aren’t just “doing HR”, you will be a driving force behind the successful rollout of a global payroll system (Workday to ADP) across our APJC region. You will be our local expert on the ground, ensuring that every piece of data is accurate, validated, and ready to launch.

Following the successful implementation, you will transition into a core Senior People Operations Specialist, serving as the regional subject matter expert and an advocate for the employee experience.

Key Responsibilities

• Manage Concurrent Rollouts: Lead the People Operations workstreams in APJC for 2–3 countries at once, moving them through the project lifecycle from initial employee data gathering to post-implementation.
• Data Integrity & Technical Execution: Execute high-volume data cleansing and perform rigorous validation in Excel/G-Sheets to ensure Workday remains the single source of truth. You will perform detailed audits between Workday and ADP to guarantee records match during Post/Go-Live and Hypercare.
• UAT & Standardisation: Develop user scenarios and perform testing to ensure system tasks trigger as expected and reflect real-world daily operations. Replace manual, one-off tasks with a streamlined global approach. You’ll help design a global HR framework to bring consistency to each country’s operations, and play a key role in spotting where local laws or customs need a specialized touch, ensuring our global system stays compliant and relevant to every local team.
• SOP & Training: create and maintain post-implementation Standard Operating Procedures (SOPs) for each country and train the local People Ops Specialist.
• Be a subject-matter expert for employee inquiries: Provide timely, high-quality support to employee inquiries through Zendesk. Act as a trusted liaison between employees and People/Payroll teams, resolving issues efficiently with empathy and accuracy.
• Elevate the employee experience through cross-functional collaboration: Act as a proactive liaison between employees and specialized teams such as Payroll, Benefits, and Legal to address and resolve complex issues efficiently and effectively.

What We’re Looking For

• Regional expertise: You understand the APAC region's needs and have experience as an HR specialist handling regional requirements not just for payroll, but for compliance, onboarding, offboarding and full employee lifecycle.
• Experience: 5+ years in People Operations or HR Admin, with a proven track record of supporting large-scale system rollouts (Workday, ADP, or similar).
• Payroll Knowledge: Deep understanding of the HR-to-Payroll pipeline and the technical nuances of the employee lifecycle across different geographies. You have a proven ability to identify data mismatches and defects before they impact payroll.
• Adaptable & Project-Minded: Experience managing multiple projects with competing deadlines. You know how to "raise your hand" early when a project timeline or data point is at risk.
• Communication: Excellent verbal and written communication skills, with the ability to lead workshops and translate technical system requirements for non-technical local experts.

Systems Proficiency: High proficiency in Workday, specifically in creating/validating reports and understanding how data flows from Workday to third-party payroll providers. Experience with ADP Celergo integrations is a significant plus. Fraud Alert: Do not fall victim to recruitment fraud. Cloudflare never charges application fees or requires candidates to purchase third-party certifications or training as a condition of employment. All official communication comes strictly from @cloudflare.com email addresses.

What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.