The Opportunity

About Abacus.AI:

Abacus.AI

is an AI research + SaaS company helping enterprises build, deploy, and operate real-time deep learning systems in production. We work with some of the most data-driven teams globally — and we’re scaling fast.

The Role:

We’re looking for a Cloud Infra Support Engineer to own production reliability, work closely with customers, and act as an on-call operations support engineer during US (PST) night hours .

What You’ll Do:

Own and support production cloud infrastructure (AWS / GCP / Azure)
Act as on-call ops support during PST night hours (rotational, not continuous)
Monitor systems, alerts, and dashboards; respond to incidents and outages
Troubleshoot customer escalations and production issues
Work hands-on with Kubernetes-based platforms and customer onboarding
Build and improve monitoring, alerting, and automation
Represent customer needs and influence platform and infra improvements

What We’re Looking For:

2+ years in Cloud Infra / Ops roles
Strong experience managing production environments
Hands-on with Kubernetes, Terraform (IaC), CI/CD
Solid monitoring & observability experience (Prometheus, Grafana, Datadog, CloudWatch, etc.)
Proven on-call / incident response experience
Comfortable working night shifts aligned with US (PST) time
Familiarity with Spark, TensorFlow, GPUs, or MLOps (nice to have)
Strong troubleshooting and customer-facing communication skills

What We Offer

Competitive salary and equity package
Opportunity to work with cutting-edge AI technology
Collaborative and innovative work environment
Professional development and learning opportunities

Salary range: 5-15 LPA

Culture : We believe in giving everyone autonomy and ownership and don’t believe in over-management. We have a hands-off work-from-home environment where each individual has personal responsibility.