IT Support Specialist

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.

This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.

THE ROLE

As an IT Support Specialist, you will be the face of technology for our EMEA teams, ensuring every Pure Storage employee has the tools to innovate from day one. You will champion the "Hire-to-Retire" lifecycle, managing seamless onboarding and offboarding experiences while maintaining a high-performing hardware ecosystem across the UK and beyond. Collaborating closely with global IT functions and regional vendors, you will bridge the gap between technical infrastructure and human productivity in a fast-paced, high-growth environment.

What You'll Do

• Own the Lifecycle Experience: Manage the end-to-end onboarding and offboarding process for the UK and EMEA regions, ensuring new hires are provisioned with hardware and access to hit the ground running on their first day.
• Drive Operational Excellence: Resolve Tier 1 hardware and software incidents across Mac OS X and Windows environments within established SLAs to minimize downtime for our global workforce.
• Optimize Regional Logistics: Coordinate the procurement, inventory management, and shipment of IT assets across multiple countries (including Ireland, South Africa, and the UAE), ensuring local offices are fully equipped and scalable.
• Modernize Support Workflows: Partner with global teams to identify automation opportunities in account provisioning and system management, moving from manual tasks to scalable, efficient IT services.
• Champion Workplace Technology: Provide on-site and remote support for essential collaboration tools, including Zoom Rooms, A/V hardware, and telecommunications, to maintain a connected and professional office environment.

What You Bring

• Technical Troubleshooting Mastery: Advanced proficiency in supporting Mac OS X, Windows 11, and mobile platforms (iOS/Android), coupled with experience managing cloud-based enterprise solutions like Google Workspace, Okta, and Slack.
• Service Management Expertise: A strong background in IT Helpdesk operations using ITSM tools (preferably ServiceNow) and a deep understanding of hardware asset management, from procurement to secure decommissioning.
• Infrastructure & Security Knowledge: Practical experience with Active Directory, endpoint security management (Crowdstrike/Zscaler), and MDM solutions such as JAMF or Airwatch to ensure data integrity and compliance.
• Agile Problem Solving: The ability to independently manage multiple shifting priorities, resolve escalations with professionalism, and communicate technical updates clearly to both technical and non-technical stakeholders.
• Office Presence: We are primarily an in-office environment and therefore, you will be expected to work from the Staines/London office in compliance with Pure’s policies, unless you are on PTO, or work travel, or other approved leave.

What You Can Expect From Us

• Pure Innovation: We celebrate those who think critically, like a challenge and aspire to be trailblazers.
• Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortune's Best Large Workplaces in the Bay Area™, Fortune's Best Workplaces for Millennials™ and certified as a Great Place to Work®!
• Pure Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources and company-sponsored team events. Check out purebenefits.com for more information.

Accommodations And Accessibility Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA-Ops@purestorage.com if you’re invited to an interview.

Our Commitment To a Strong And Inclusive Team We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.

Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

JOIN US AND BRING YOUR BEST. BRING YOUR BOLD. BRING YOUR FLASH.