Automation and AI Design Architect

TransUnion's Job Applicant Privacy Notice

What We'll Bring As the Automation and AI Design within the CIS team (Global Operations), you will lead the strategic design of integrated transformation solutions across business capabilities such as Process transformation, Knowledge Management, Workflow Automation, and Applied AI. You will be responsible for shaping future-state processes, solution blueprints, and design standards that enable scalable, sustainable, and high-impact transformation outcomes.

This role serves as the design authority across CIS capabilities, ensuring that business needs are translated into cohesive, well-architected solutions. You will work closely with Solution Delivery and Capability Development Leads to align tools, methods, and reusable assets, and with Solution Delivery leaders to ensure seamless execution of designed solutions.

You will collaborate with senior stakeholders across Global Technology, Product, Data Science & Analytics, and Business Operations to identify opportunities for design-driven transformation, oversee the execution of projects in alignment to approved design, and ensure the delivery of world-class experiences for customers and employees.

This is a virtual position and involves regular performance of job responsibilities virtually and from time to time in-person at various TU office locations.

What You'll Bring

• alignment with capability standards and enterprise governance.

Collaboration Across Functions

• Partner with Capability Development Leads to integrate reusable assets and tools into solution designs.
• Work with Solution Delivery teams to ensure design intent is preserved during execution.
• Facilitate cross-functional design reviews and alignment forums.

Talent Development & Mentorship

• Build and lead a team of Process Design Advisors and Business Solution Architects.
• Mentor design talent across CIS capabilities, fostering innovation and design excellence.
• Promote continuous learning and professional growth within the design community.

Stakeholder Engagement

• Engage with business and technology stakeholders to understand transformation needs.
• Communicate design strategy, rationale, and impact to senior leadership.
• Ensure stakeholder alignment throughout the design lifecycle.

Key Competencies

• Strategic Design Thinking
• Process Architecture & Optimization
• Cross-Capability Integration
• Governance & Standards
• Stakeholder Engagement
• Leadership & Mentorship
• Communication & Influence
• Innovation & Problem Solving

Impact You'll Make

• Bachelor’s or Master’s degree in Business, Engineering, Design, or related field.
• 12+ years of experience in AI/ML solution architecture, process design, with 7+ years in leadership roles.
• Proven track record in designing enterprise-scale solutions across multiple capabilities.
• Strong understanding of BPM, BPI, BPR, KM, Automation, and AI integration.
• Experience in design governance, standards development, and stakeholder management.
• Excellent leadership, communication, and collaboration skills.

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

TransUnion Job Title

Sr Advisor, Applications Development