Job Requisition ID # 26WD95381
Position Overview Join Autodesk as a Senior Installation & Licensing Technical Support Specialist. In this role, you will provide advanced technical guidance and troubleshooting for installation, licensing, activation, and identity-related issues across a broad customer base, including enterprise environments. Reporting to the Technical Support Manager, you will handle complex customer cases across phone and online channels. While the role is primarily reactive support, it also includes opportunities to contribute proactively by influencing product quality, improving support content, and sharing expertise through webinars and documentation.
Location: Portland, OR (Hybrid Role)
Responsibilities Technical Support
Internal & Product Support
Impact Beyond 1:1 Support
Minimum Qualifications
The Ideal Candidate This role supports a wide range of customers, from individual users to large organizations, and includes regular exposure to Single Sign-On (SSO) and federated identity scenarios. The ideal candidate is comfortable troubleshooting identity-related issues when they arise and knows how to collaborate across teams when deeper investigation is required.
Technical Expertise
Learn More About Autodesk Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Benefits From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/
Salary transparency Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $57,000 and $102,850. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
Sales Careers Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales
Equal Employment Opportunity At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
Diversity & Belonging We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity\-and\-belonging
Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).
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