The mission of Meta’s People Service Delivery (PSD) Team is to run the best people focused service delivery business in the industry. As part of the Meta’s People Operations Organization, the PSD Team strives to create people experiences and programs at scale across the entire employee workforce lifecycle. Leading with care and empathy, we develop efficient and simple processes, systems, and programs. We aim to ensure employees have the resources and support they need during the most important moments so they can do the best work of their careers.This IC will be a key contributor for scaling People Payroll support ensuring all the stakeholders are involved and aligned throughout the process. This role supports the operational vision and requirements of programs to ensure solutions are scalable and aligned to long term strategy. Working closely with Global Payroll Leads/SMEs, leaders across People Operations, and other key cross functional stakeholders, the People Specialist, Payroll challenges assumptions and the status quo to ensure data quality and timeliness of Payroll inputs and adjacent processes, implement scalable solutions, reduce barriers, and mitigate risks.This person does not need to have the “correct” answer to everything but, rather, should quickly drive the conversation toward a productive, programmatic solution by including the right people, process, and technology.
People Specialist, Payroll Responsibilities:
- Manage complex projects and drive execution of work, primarily related to Payroll, TimeKeeping and Scheduling
- Own data hygiene for in-region payroll inputs, ensuring the accuracy and timeliness for regular payroll-related activities
- Ensure QA for vendor-managed processes is met and delivered without recurring issues
- Provide timely and accurate updates to Leads and stakeholders, meeting agreed upon deadlines with a sense of urgency
- Continuously raise the bar on benchmarks for customer satisfaction and operational efficiency through creation of metrics driven, high performance supplier engagements that are aligned with organizational goals
- Under the guidance of Global Payroll Leads, navigate complex global requirements and regulatory constraints to support programs that consistently deliver on challenging business objectives in a fast moving environment with the operational rigor required to meet Meta’s high quality standards
- Partner with leaders across the People Ops, Benefits and Compensation, Finance, Legal, and Tax team to uplift organizational performance ensuring the entire global team executes seamlessly to deliver business outcomes that are consistent, repeatable and measurable
- Build effective relationships between vendor teams and internal stakeholders ensuring systems, workflows, and playbooks are documented, improved and maintained
- Partner with HR Tech, engineering and other teams to drive automated solutions through continuous process improvement. Leveraging a sound understanding of system integration across multiple platforms and suppliers to ensure alignment and consistently manages to support streamlined payroll processing
- Understand business vision and proactively determine strategies to support the business achieving its goals including location strategy, privacy and security, contingency planning and audit readiness
- Propose and influence end-to-end process improvement, scalability and automation to support company growth
- Drive change management efforts needed to affect operational uplift including adoption of new systems, programs and process changes
- Analyze and report metrics on people systems activities in support of strategic decision-making initiatives and for ongoing measurement and continual improvement
Minimum Qualifications:
- 8+ years of experience in a People Operations or Business Operations role within a fast-paced environment supporting operations in multiple countries, proposing solutions using data-driven insights, and implementing improvements at scale
- Demonstrated experience ensuring data quality across a range of systems
- Awareness of HR best practices as well as legislative and regulatory constraints with experience executing on programs to meet these requirements
- Experience in ensuring service level agreements and timeline are met
- Experience driving decisions in ambiguity under time pressure with high level of maturity, and judgment in complex high-profile situations, and experience justifying the decisions made with data and reasoning
- Experience operating across multiple teams, system with experience executing in large scale, critical environments
- Demonstrated critical thinking and thought leadership with a proven track record of thinking strategically and executing tactically
- Proven problem solving skills and reasoning, to ensure we develop highly efficient and operational workflows and engagement models
- Ability to effectively build relationships, collaborate with, and motivate cross-functional teams across all levels both in-person and remotely
- Highly effective communication skills, including the experience defining and simplifying complex concepts and communicating them back to stakeholders
- Experience operating through ambiguity, being detail-oriented, and delivering timely results in a highly organized and structured manner
Preferred Qualifications:
- Experience in Payroll Operations and/or operations (shared services) in a complex environment
- Experience in North America and Latin America HR Operations or Payroll Operations
- Experience in any multi-region Payroll systems and supplier partnership (SAP, Workday, ADP)
- Experience in any time tracking system and experience in designing time tracking solutions
- Familiarity with SOX compliance and internal audit frameworks related to payroll
- Experience preparing presentations and materials for audiences at various levels
- Experience in requirement analysis techniques/methodologies and delivering business value through process improvement in high-tech operations space
- Knowledge and understanding of the tech / software industry business models and core processes
- Demonstrated experience in providing oversight and uplifting operational performance of supplier teams in a challenging and complex environment within ambiguity and shifting priorities
- Experience leveraging LEAN tools and methodologies
- Experience being adaptable when faced with conflicting priorities, multi-tasking to get things done in an ambiguous environment
About Meta:
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@meta.com.
$144,000/year to $209,000/year + bonus + equity + benefits
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.