The Opportunity

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description About the Team: The Manager, Software Engineering Management with the HR Engineering organization supports ServiceNow’s HR Service Delivery (HRSD) product suite. This team focuses on building scalable, secure, and user-friendly applications that streamline HR workflows, including case management, employee document handling, lifecycle events, Growth and hiring experiences. Their work ensures seamless integration with the broader ServiceNow platform, enabling organizations to deliver efficient and personalized HR services. The team collaborates closely with product management to drive innovation and maintain high standards of reliability and performance for global enterprise customers.

What You Get To Do In This Role

Manage product development activities and oversee end-to-end engineering deliverables with a high quality first mindset.
Manage team of engineers, providing technical guidance, feedback, and career development.
Work with cross-functional teams and stakeholders, product management, design, support, quality, and other dev teams to create high-quality native AI solutions.
Manage daily activities of the end to end development team, ensuring engineering excellence, code quality, and delivery velocity.
Drive continuous improvement and innovation initiatives including designing testing pipelines, driving test automation to enhance reliability, performance, and scalability of products and services.
Solve difficult and sometimes ambiguous problems by fostering collaboration and applying structured decision-making.
Manage departmental resources, staffing, mentoring, and enhance and maintain a best-of-class engineering and quality team.
Partner with cross-functional teams and stakeholders to align on priorities, communicate issues, and utilize best practices.

Qualifications To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This includes using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s impact on engineering practices.
Typically requires a minimum of 12 years of related experience with a Bachelor's degree; or 8 years and a Master's degree; or a PhD with 5 years experience; or equivalent experience.
Strong background in modern software engineering practices and technologies relevant to large-scale enterprise products.
Advanced coding skills with fluency in one or more relevant programming languages (Java, C++, JavaScript, or similar).
Experience with open source tools, automation frameworks, and AI tools.
Proven ability to design CI/CD pipelines and efficiently architect automation suite to drive high quality in a short release cycle environment.
Strong problem-solving, analytical, and communication skills with the ability to mentor and grow high-performing team members
Experience in managing cross-functional teams with combined engineering and quality responsibilities.

PE25

For positions in this location, we offer a base pay of $163,600 - $286,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

The Opportunity

About ServiceNow