Hungry, Humble, Honest, with Heart. The Opportunity At the Nutanix CS 360 Pro team, we have successfully built a search-based user experience powered by a data warehouse and backed by a complex hybrid and multi-cloud data pipeline. As we scale, we are expanding our focus to provide deep visibility into product consumption and customer health.
We are seeking a seasoned and dynamic Senior Product Manager to spearhead our Adoption Analytics & Dashboarding charter. In this role, you will lead the CS 360 Pro engineering team in building comprehensive adoption dashboards that serve as the "single source of truth" for customer health, while also collaborating with peer PMs to integrate next-generation Gen AI/ML capabilities—such as churn prediction and automated insights—into the platform.
Nutanix has maintained an industry-leading 90+ NPS score for the past 10 years. A key driver of this success is CS 360 Pro, a search-based analytics platform built by the SaaS Engineering team. This platform enables our Customer Success, Sales, and Support teams to proactively understand customer needs, ensure retention, and discover expansion opportunities.
CS 360 Pro empowers users to build complex reports and dashboards without writing SQL, translating natural language and UI interactions into complex queries on the fly. The CS 360 engineering and PM team members are based in India, while the Product Management leadership and other peer PMs are based at Nutanix HQ in San Jose.
About The Team At Nutanix, the CS 360 Pro team is a collaborative group that thrives on harnessing diverse perspectives and skills, making it a truly dynamic environment. With a geo-dispersed team size that brings together talent from various locations, we value open communication and teamwork, allowing us to tackle challenges and innovate effectively. Our culture emphasizes support and collaboration, ensuring that every team member feels engaged and valued.
You will report to the Director of Product Management, who champions our mission and encourages every team member to contribute to our shared goals. The work setup is hybrid, with the expectation of being in the office three days a week, facilitating meaningful interactions and collaboration with your teammates.
Your Role As the Senior Product Manager for CS 360 Pro, you will own the Adoption and Usage Analytics track. You will be responsible for defining how Nutanix measures and visualizes customer success, translating raw telemetry into actionable dashboards for CSMs and Executives.
Simultaneously, you will act as a key partner in our AI evolution. You will share responsibilities with the wider PM team to infuse AI/ML/NLP capabilities into these dashboards, ensuring that our analytics are not just descriptive, but predictive.
Adoption Dashboard Strategy: Develop and execute a strategic roadmap for Usage Analytics & Forecasting Dashboards. Define key adoption metrics (license utilization, hypervisor adoption, feature adoption etc.) and visualize them to drive proactive customer success motions.
Data Visualization Leadership: Lead the design and delivery of intuitive, high-impact dashboards that allow non-technical users to drill down from executive summaries to cluster-level details.
AI/ML Collaboration: Collaborate with peer PMs to integrate AI-driven insights into adoption views—specifically focusing on AI-based churn analysis, renewal forecasting, and "plain English" insight generation.
Stakeholder Alignment: Partner with Customer Success, Sales, and Product leadership to capture reporting needs and define the "Golden Metrics" for product health.
Technical Product Ownership: Leverage your hands-on SQL skills to analyze data at various points in the pipeline, ensuring the data models support both robust dashboarding and NLP translation.
Adoption Evangelist: Act as the evangelist for adoption data, training internal teams on how to interpret usage patterns and promoting the use of AI features to augment their analysis.
What You Will Bring
Preferred Requirements
Work Arrangement Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. In locations where our workplace policy applies (i.e. San Jose, Durham, Mexico City, Bangalore, Pune, Hoofddorp, Belgrade, Barcelona, Singapore, Sydney and Tokyo), employees are expected to work onsite a minimum of 3 days per week to foster collaboration, team alignment, and access to in-office resources. Workplace type may vary based on location and team requirements. Please speak with your recruiter for details. Additional team-specific guidance and norms will be provided by your manager.
The pay range for this position at commencement of employment is expected to be between USD $ 156,000 and USD $ 310,800 per year.
However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Our application deadline is 40 days from the date of posting. In good faith, the posting may be removed prior to this date if the position is filled or extended in good faith.
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