Operations Manager

Job Description Join a dynamic team where your expertise will drive meaningful impact and support your professional growth. As part of Global Equities Operations (GEO), you will have the opportunity to collaborate with talented colleagues and contribute to the firm’s risk management excellence. We value your unique perspective and encourage you to bring innovative solutions to complex challenges.

Job Summary As an Associate in the GEO Risk Reduction team, you will play a pivotal role in evaluating risk management and estimation practices across Global Equities Operations. You will act as a trusted advisor, surveying GEO’s risk landscape and partnering with stakeholders to develop effective strategies for mitigating operational risks. In this role, you will leverage your deep operational expertise to identify, measure, and address risk, ensuring the team’s continued success and resilience. You will work closely with cross-functional teams, gaining exposure to a variety of business processes and risk frameworks. This position offers a unique opportunity to enhance your skills in risk assessment, stakeholder engagement, and operational excellence, while contributing to a culture of continuous improvement and innovation.

Job Responsibilities

• Perform independent assessments of risk by planning, executing, and documenting reports, partnering closely with GEO stakeholders and Control Managers.
• Develop a detailed understanding of the Risk Management Framework at JPMorganChase, including testing approaches and reporting on the effectiveness of controls across a broad range of risk stripes.
• Share information with internal and external stakeholders frequently, transparently, and effectively to promote clarity and understanding.
• Analyze risks and proactively identify areas for improvement where vulnerabilities are identified.
• Detail findings and use judgment to provide guidance on the risk and controls environment; communicate issues to stakeholders in a clear and concise manner, both verbally and in writing.
• Monitor and regularly review improvement opportunities.
• Influence training agendas to ensure the broader team stays current on methodology, technology, tools, and relevant industry trends.
• Partner with stakeholders on change initiatives, supporting a culture of engagement while adding value.
• Promote an inclusive and diverse work environment where team members are encouraged to ask questions, seek advice, and continually learn.
• Operate with a high degree of independence, consistently executing assignments with minimal supervision and oversight. As a key component of this role, you will be part of a small team and are expected to show strong self-direction, accountability, and the ability to deliver results autonomously.

Required Qualifications, Capabilities, And Skills

• 4+ years of experience in Operations, Controls Management, Operational Risk Management, Product Control, or Audit roles within Equities.
• Demonstrable knowledge and experience of Equity Operations, including trade management, clearing, settlements, margin & collateral, payments, and reconciliations.
• Employs critical thinking to respond to changes in the work environment, maintaining an independent and objective approach.
• Good understanding of internal controls and risk assessment concepts, with strong analytical skills to assess and challenge where necessary.
• Completes work effectively and efficiently, clearing obstacles and consistently executing assignments independently with limited supervision—essential for success in a small team environment.
• Actively listens and achieves a common understanding of agreed upon outcomes and actions/next steps.
• Demonstrates ability to synthesize information from relevant risk analysis and control assessment techniques.
• Clear and concise in both written and verbal communications, with the ability to present complex and sensitive issues to management in a persuasive manner.

Preferred Qualifications, Capabilities, And Skills

• 6+ years of experience in Operations, Controls Management, Operational Risk Management, Product Control, or Audit roles within Equities..
• Strong Equities product knowledge (preferably in one or more: Prime Brokerage, Cleared Derivatives, FXPB, EDG, Cash Equities).
• Deep understanding of front-to-back trade lifecycle, settlement mechanics, and client funding processes.
• Proven ability to manage complex risk scenarios and provide rapid, well-reasoned decisions under pressure.
• Excellent stakeholder management and communication skills with a control-first mindset.
• Strong analytical and problem-solving capabilities with experience driving automation or control improvements.

ABOUT US JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About The Team J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.