Eightfold was founded with a vision to solve for employment in our society. For decades, the connection between individuals and opportunities has been based on who they are and their network's strength vs. their potential. Eightfold leverages artificial intelligence to transform how to think about skills and capabilities for individuals and how jobs and career decisions are made. Eightfold offers the industry’s first AI-powered Talent Intelligence Platform to transform how organizations plan, hire, develop and retain a diverse workforce, enabling individuals to transform their careers.
To date, Eightfold AI has received more than $410 million in funding and a valuation of over $2B from leading investors to further our mission of finding the right career for everyone in the world. If you are passionate about solving one of the most fundamental challenges of our society - employment, working on hard business problems, and being part of an amazing growth story - Eightfold is the place to be!
About The Team The Customer Strategy & Operations team sits within Customer Success (CS) , part of the broader Customer Experience (CX) organization.
We enable the CS organization to deliver measurable value at scale — defining strategy, analytics, and programs that help customers adopt, expand, and succeed. Our work connects across Solution Delivery, Product, Marketing, and GTM Systems to ensure a consistent, data-driven experience throughout the customer lifecycle.
This team sits at the intersection of strategy, execution, and innovation , driving how Customer Success operates and how customers engage with Eightfold.
About The Role The Digital Customer Experience Lead (Customer Operations) will own the design, execution, and continuous improvement of digital programs that help customers succeed at scale. You’ll translate strategy into measurable, repeatable programs that accelerate onboarding, drive adoption, and strengthen retention and expansion outcomes.
This role blends strategy and execution — you’ll manage cross-functional projects from concept through delivery, ensure program performance, and evolve initiatives over time. You’ll also explore and implement AI-driven solutions that improve internal efficiency and enhance the overall customer experience.
You’ll collaborate closely with Customer Success leadership, Solution Delivery , and other cross-functional teams to align digital programs with our customer lifecycle strategy and operational goals.
Responsibilities
Qualifications
Preferred
We are a team of self-starters who excel in their fields. We believe in giving you responsibility, not a task. We want you to have ownership and pride in your work and see your work's positive impact on your colleagues, our customers, and the world. We believe in providing transparency and support so you can do the best work of your career.
Hybrid Work @ Eightfold : We embrace a hybrid work model that aims to boost collaboration, enhance our culture, and drive innovation through a blend of remote and in-person work. We are committed to creating a dynamic and flexible work environment that nurtures the collaborative spirit of our team. Starting May 1, 2025, employees residing near Santa Clara, California, will return to the office three times a week . Employees residing near our London, Bangalore, and Noida offices will return to the office twice a week with the goal of transitioning to three times per week within the year.
Eightfold.ai provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status.
Experience our comprehensive benefits with family medical, vision and dental coverage, a competitive base salary, and eligibility for equity awards and discretionary bonuses or commissions.
Please note that this role is only available in our designated hub locations: Greater Chicago, IL, Greater NYC, NY, Santa Clara, CA, and Greater Atlanta, GA. The role is hybrid.
Zone A (SF Bay Area + Greater NYC): Base Salary Range: $130,000 to $170,000
Zone B (Greater Chicago + Greater Atlanta): Base Salary Range: $105,000 to $145,000
Our customer stories- https://eightfold.ai/customers/customer\-stories/
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