Disaster Recovery & Capacity Manager

At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.

What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.

Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform.

Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins – big and small.

Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let’s build what’s next - together!

The Disaster Recovery & Capacity Manager directs Platform disaster response/crisis management activities in compliance with the Engineering and Customer requirements and helps provide and coordinate disaster preparedness with respect to the organisation’s Platform, helping ensure business continuity.

They also ensure we have enough resources to meet current and future Platform demand efficiently, involving forecasting needs, capacity planning, monitoring performance (KPIs), managing risks (shortages/overloads), and developing strategies for optimisation, all while advising leadership and ensuring service level targets are met cost-effectively.

This position provides an excellent opportunity to influence the company’s direction on resilience and disaster recovery as part of the Platform Engineering team. The team works with a broad range of technologies.

Your impact

You Will

• Work with Engineering and Service Management to drive the disaster recovery (DR) and capacity planning strategy, developing frameworks, policies, and procedures for both Cloud and Data Center environments.
• Establish and maintain the overall plans for executing all DR procedures and understand their interdependencies.
• Guarantee that all DR solutions are adequate, properly maintained, and regularly tested throughout their operational lifecycle, and take the lead in scheduling and conducting all DR exercises.
• Establish and maintain detailed DR communications and command and control plans through a change management process.
• Work with Engineering & Service Management to ensure that disaster recovery solutions are adequate, in place, maintained, and tested as part of the regular operational life cycle.
• Provide continuous feedback for risk management, mitigation, and prevention, while regularly reporting on all Disaster Recovery activities to stakeholders.
• Take responsibility for mentoring and managing team members to ensure skill development.

Your skills

• Strong background experience in IT operations and dedicated to capacity, disaster recovery operations and management.
• Demonstrated technical experience, ideally with exposure to some of the tools we use. An eagerness to learn is key in this position.
• Understanding of current recovery solutions and high availability architectures for cloud and on prem is needed.
• Understanding of current Capacity Management & Planning scenarios and tooling.
• Experience mentoring or coaching engineers in technical roles.
• Experience with Agile principles and practices.
• Expertise in problem diagnosis across complex, distributed systems.

Desirable

• Experience supporting SaaS products.
• Experience with Incident Management, Post Mortems and related practices.
• Knowledge of observability and monitoring best practices.
• Experience operating within one or more public clouds (AWS, GCP, Azure).
• Experience of the operation of production-grade Kubernetes environments.

Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB) We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren’t just words on paper – this is what drives our innovation, it’s how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.

Fraud Recruitment Disclaimer

It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.

Anaplan does not:

• Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.
• Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication.

All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to people@anaplan.com before taking any further action in relation to the correspondence.