Assistant Manager - Quality

The CoinDCX Journey: Building Tomorrow, today At CoinDCX, we believe ‘CHANGE STARTS TOGETHER’. You are the driving force that will help us make Web3 accessible to all.

In the last six years, we have skyrocketed from being India’s first crypto unicorn to carrying a community of over 125 million with us. To continue maximising the adoption and acceleration of Web3, we are now focused on developing cutting-edge products, addressing accessibility and security challenges, and bridging the gap between people and Web3 technologies.

While we go ahead and keep dominating the Web3 world, we would like to HODL you on our team! Join our team of passionate innovators who are breaking barriers and building the future of Web3. Together, we will make the complex simple, the inaccessible accessible, and the impossible possible. Boost your innovation to an ALL TIME HIGH with us!

Inside CoinDCX’s Trade, Custody, and Business Operations Team Our Operations team is an awesome group of collaborators, who love to solve first-of-its-kind problems with a lot of autonomy, creativity, and fun. We’re on a journey of accelerating growth and establishing processes, with exciting opportunities to shape the future of VDA, Web3, and blockchain technology. At CoinDCX, you’ll not only be at the forefront of innovation but also learn from the best while building the future of Web3. Coin your trust in us as we create magic together!

This role ensure Trade and Custody processes operate consistently, effectively, and in full compliance with defined Standard Operating Procedures (SOPs) and control frameworks. The role will drive regular internal audits, identify deviations and process risks, and enable continuous improvement through structured quality governance and actionable insights.

You need to be a HODLer of these

• Bachelor’s/Master’s degree in Finance, Commerce, Operations, or a related field.
• 3–5 years of experience in financial operations, internal audit, or process quality.
• Strong understanding of operational controls, SOP governance, and risk management practices.
• Experience with internal audits, process mapping, and root cause analysis preferred.
• Strong analytical and documentation skills.
• Excellent attention to detail and process orientation.
• Ability to interpret SOPs, identify control gaps, and propose practical solutions.
• Strong stakeholder management and communication skills.
• Familiarity with tools for audit tracking, reporting, and dashboards (e.g., Excel, Google Sheets, Power BI).

You will be mining through these tasks

• Process Audits & Quality Reviews
• Conduct periodic internal audits for all key Trade and Custody processes
• Validate process execution against approved SOPs, controls, and defined SLAs.
• Identify process deviations, control breaches, and potential risk areas with supporting data and documentation.
• Maintain detailed audit logs and ensure each observation is tracked to closure.
• Governance & Reporting
• Develop and maintain a process quality dashboard with defined input and output metrics.
• Publish regular audit summaries, highlighting compliance levels, exceptions, and trends.
• Ensure all breaches or SOP violations are captured, reasoned, and reported through governance forums.
• Partner with process owners to agree on remediation plans and follow through on timely closure.
• Process Improvement & Risk Mitigation
• Analyse recurring issues and identify root causes and systemic improvements.
• Recommend process enhancements, SOP updates, or control adjustments to strengthen operations.
• Contribute to automation and efficiency initiatives that improve quality and reduce manual errors.
• Quality Framework & Best Practices
• Establish and evolve a structured internal audit calendar and checklist framework for Trade and Custody operations.
• Define quality and performance metrics (adherence, breach rate, repeat deviation rate, etc.) to measure process health.
• Drive a culture of continuous improvement and operational discipline within the teams.

Key Success Metrics

• ≥ 95% of planned audits completed on schedule.
• Zero unaccounted breaches; 100% deviations documented and reasoned.
• Reduction in repeat deviations and major non-compliance items.
• Timely publication of monthly/quarterly governance reports.
• Improved audit feedback and closure rate within agreed TATs.

Are you the one? Our missing block

• You are knowledge-hungry when it comes to VDA and Web3, always eager to dive deeper and stay ahead in this evolving space.
• The world of Web3 and VDA excites you, fuelling your curiosity and driving you to explore new opportunities within this dynamic landscape.
• You act like an owner, constantly striving for excellence, impact, and tangible results in everything you do.
• You embrace a ‘We over Me’ mindset, growing individually while fostering the growth of those around you.
• Change is your catalyst, igniting your passion to build and innovate.
• You think outside the box, unbound by limitations or doubt, always pushing the boundaries of what’s possible.

Perks That Empower You Our benefits are designed to make a lasting impact on your life, giving you the freedom to create a work-life balance that truly suits you.

• Design Your Own Benefit: Tailor your perk package to fit your unique needs. Whether you’re eyeing a new gadget or welcoming a furry friend into your life, our flexible benefits ensure that you can prioritise what matters most to you.
• Unlimited Wellness Leaves: We believe in the power of well-being. Take the time you need to recharge, knowing that your health is our priority. With unlimited wellness leaves, you can return refreshed, ready to build and grow.
• Mental Wellness Support: Your mental health is as important as your professional growth. Benefit from access to health experts, free counselling sessions, monthly wellness workshops, and regular team outings, all designed to help you stay balanced and connected.
• Bi-Weekly Learning Sessions: These sessions are more than just updates—they’re opportunities to fuel your growth. Stay ahead with the latest industry knowledge, sharpen your skills, and accelerate your career in an ever-evolving landscape.