Production Support Engineer

Role: Production Support Engineer – L2 / L3 (J2EE, Microservices)

Location: Mumbai

Experience: 3-5 Years

Technical Skills:

• J2EE (Spring, Spring Boot)
• Microservices architecture
• RESTful APIs
• Oracle and DB2 databases
• Strong SQL troubleshooting skills
• Unix / Linux operating systems

L2 Production Support Responsibilities:

• Provide Level 2 support for J2EE and Microservices applications

• Perform incident triage, impact analysis, and resolution within SLAs

• Monitor application health, alerts, batch jobs, and services

• Analyze application, API, and middleware logs

• Perform data analysis using Oracle and DB2

L3 Production Support Responsibilities:

• Perform in-depth root cause analysis and implement permanent fixes

• Debug J2EE and Microservices application components

• Analyze database performance issues (locks, deadlocks, slow queries)

• Support Sev-1 and Sev-2 incidents and post-incident reviews

• Drive automation, monitoring improvements, and stability initiatives

• Mentor L2 team members and support knowledge sharing