Process Improvement Specialist, RLOI

Description We are seeking a Process Specialist to join our team and drive excellence in returns processing through BCM (Business Configuration Management). The ideal candidate will excel at translating complex business requirements into effective BCM rule sets and evaluation criteria, ensuring accurate sortation and processing of returned items. You'll collaborate with cross-functional teams to standardize BCM configurations, create comprehensive documentation for rule implementations, and enhance evaluation criteria across multiple sites. Your role will be crucial in maintaining and improving sortation rules within BCM, managing regional rule variations, and ensuring consistency in decision trees. Strong analytical skills are essential, as you'll identify opportunities for rule optimization, troubleshoot BCM issues, and implement solutions that improve process efficiency. Experience with BCM configuration, SIMs management, process documentation, and a deep understanding of returns processing workflows are key requirements for success in this position. Knowledge of attribute-based evaluation systems and experience with BCM's rule creation interface is highly desired.

Key job responsibilities

• Configure, maintain, and manage BCM SIMs and rules across multiple sites and regions.
• Transform business requirements into effective BCM rule sets and decision trees aligned with operational goals.
• Partner with Operations, Business, Tech, and IT teams to identify and implement process improvements.
• Create and maintain comprehensive documentation for BCM configurations and SIMs rules.
• Monitor and analyze BCM/SIMs data to identify optimization opportunities and trends.
• Perform regular audits of BCM rules to ensure accuracy and compliance with business requirements.
• Generate performance metrics reports and present recommendations to key stakeholders.

Drive continuous improvement through BCM and SIMs form optimization initiatives.

About The Team In the Worldwide Returns & ReCommerce (WW R&R) group at Amazon, we are dedicated to ‘making zero happen’ – zero cost of returns, zero waste, zero defects, and zero emissions – to benefit our customers, company, and the environment. We are an agile and inclusive organization that constantly innovates to create long-term value by investing in our people and our planet, not simply focusing on the bottom line.

WW R&R includes business, product, operations, data, and software engineering teams, who together manage the lifecycle of returned and damaged products. In WW R&R, you will partner across these teams to help customers discover great deals on quality used, rentals, and open box items; get the most value out of Amazon’s products; improve the customer returns experience; and reduce defects, waste, and cost in reverse logistics processes. You will be a leader, a builder, and an owner, collaborating cross-functionally with technical, operations, and business teams to design scalable and automated solutions to customer problems.

Amazon is Earth’s most customer-centric company and in WW R&R, the Earth is our customer too. Come join us and innovate with the Amazon Worldwide Returns & ReCommerce team!

Basic Qualifications

• Bachelor's degree or equivalent work experience in Business, Operations, Logistics, Supply Chain or a related field
• Experience using data and metrics to back up assumptions, evaluate outcomes, and make data-driven decisions
• Travel up to 30% of the time
• Experience managing multiple projects, prioritizing, planning, and managing time
• Experience in an operational role
• Track record of taking ownership and driving result.

Preferred Qualifications

• Experience in project management or management consulting including handling multiple ongoing projects
• Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.
• Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience in software development and experience in SQL Server/MySQL
• 3+ years of operations management experience
• Experience effectively communicating complex concepts through written and verbal communication
• Experience working in fast paced environments, and managing workload even during times of stress, or escalated activity

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how\-we\-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, AZ, Phoenix - 28.00 - 43.00 USD hourly

USA, TX, Dallas - 28.00 - 43.00 USD hourly

USA, TX, Plano - 28.00 - 43.00 USD hourly

USA, WA, Bellevue - 28.00 - 43.00 USD hourly

Company - Amazon.com Services LLC - A57

Job ID: A3138409