The Opportunity

INTRODUCTION TO EVERNORTH: Evernorth Health Services India, established in Hyderabad in 2024, is an innovation hub for Evernorth Health Services, the pharmacy, care and benefits division of The Cigna Group. The innovation hub will support innovation-focused areas, such as generative AI, product development, process improvement, analytics, and software engineering across The Cigna Group and its businesses. Evernorth Health Services India builds on The Cigna Group’s existing presence in India.

About Evernorth Health Services: Evernorth Health Services (Evernorth) is the pharmacy, care and benefits solution division of The Cigna Group - a Fortune 16 global health company with 75,000 employees, 186 million customers in more than 30 countries and jurisdictions around the world. Evernorth exists to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people. We do this by creating and connecting premier health services offerings, such as benefits management, pharmacy, care solutions, insights and intelligence.

About Cigna: The Cigna Group is a global health company committed to improving the health and vitality of individuals and communities around the world and includes products and services marketed under its Cigna Healthcare and Evernorth Health Services subsidiaries. Cigna Healthcare is the health benefits provider of The Cigna Group, serving customers and clients through its U.S. Employer, U.S. Government, and International Health business. Evernorth Health Services is the pharmacy, care and benefits solution division of The Cigna Group.

Position Overview Job Title Software Engineering Advisor EverNorth Health Services is seeking a highly skilled ServiceNow Developer with strong AI expertise to lead the design, development, and implementation of ServiceNow projects across multiple modules, including ITSM, HRSD, GRC, Integrations, and CMDB. This hybrid role is ideal for a professional who excels in hands-on development while confidently driving AI initiatives within the ServiceNow AI Center of Excellence (COE), managing stakeholder expectations and delivering innovative AI-driven solutions.

Job Overview The Evernorth℠Technology strategy is fully aligned with our business strategy, resulting in an opportunity for you to influence in various directions – this includes technology\business direction but also recruiting and mentoring employees and influencing selection of and relationships with vendor resources to ultimately build and contribute within a world class Delivery Vertical.

This is a hands-on position with visibility to the highest levels of Evernorth℠ management who are motivated to see the successful results of our efforts. The solution focuses on enabling this change using the latest technologies and development techniques

Responsibilities Lead AI-driven ServiceNow initiatives within the AI COE, ensuring alignment with enterprise AI strategy.Design, develop, and implement AI-powered workflows and solutions using ServiceNow AI products.Collaborate with architects, product owners, and business stakeholders to translate AI use cases into technical implementations.Integrate AI Control Tower for centralized governance and orchestration of AI workflows.Deploy and manage AI Agent Fabric to enable intelligent automation across ServiceNow modules.Implement Now Assist for ITSM, ITOM, and CSM to enhance user experience with generative AI and virtual agents.Utilize Predictive Intelligence for automated classification, assignment, and routing.Optimize AI Search and knowledge retrieval for improved self-service capabilities.Develop dashboards and reports leveraging Performance Analytics with AI insights.Ensure compliance with data governance and security standards for AI implementations.Provide technical leadership and mentorship to team members on AI best practices.

Qualifications Stay current with ServiceNow AI roadmap and recommend innovative solutions to improve business outcomes. Education: SME in ServiceNow system applications and custom applications.Bachelor’s degree with Minimum 5 years of ServiceNow platform experience ServiceNow Certified Systems Administrator - MandatoryServiceNow Certified Application DeveloperServiceNow Certified Implementation Specialist – ITSM (preferred)ITIL4 Certified

Experience : 11-13 years relevant work experienceProven leadership in AI COE initiatives, including governance and roadmap execution.Experience managing stakeholder expectations for AI-driven projects.Ability to promote AI capabilities within ServiceNow and drive adoption across business units.Strong understanding of AI ethics, compliance, and data governance in enterprise environments.Hands-on experience with prompt engineering and generative AI integration in ServiceNow workflows.

Skills: SME in ServiceNow system applications and custom applications.Hands-on experience creating, maintaining, and enhancing Incident Management, Problem Management, Service Request Management, Service Catalog, Knowledge Management, Self-Service Portals.Expertise in Business Rules, UI Policies, UI Actions, Client Scripts, ACLs (including advanced scripting).Proven experience with Flow Designer and automated workflows.Strong knowledge of Integration Hub, REST, SOAP web services.Experience with email notifications, SLAs, and monitoring SLA workflows.Deep experience with ServiceNow AI products: Now Assist, Predictive Intelligence, Performance Analytics with AI insights, AI Search, AI-powered Workflow Automation, AI Control Tower, AI Agent Fabric.Ability to translate business requirements into technical solutions.Experience working in Agile/Scrum methodologies.

Equal Opportunity Statement Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.