Site Reliability Engineer 4

Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Adobe Pass is a leading authentication and authorization platform that enables seamless access to premium TV and video content across devices. It powers “TV Everywhere” experiences by allowing users to sign in with their pay-TV credentials to watch subscribed content from broadcasters and streaming services. Trusted by major media companies, Adobe Pass ensures secure, scalable, and frictionless user authentication, while providing insights and analytics that help content providers deliver personalized and compliant viewing experiences.

Key Responsibilities:

System Design & Architecture

Design, build, and maintain scalable, highly available infrastructure and services for Adobe Pass platform.

Collaborate with engineering teams to ensure new products and features are designed with reliability and scalability in mind.

Create resilient architectures that prevent downtime and enhance service reliability through redundancy, failover strategies, and automated recovery mechanisms.

Automation & Tooling

Develop automation frameworks for continuous integration/continuous deployment (CI/CD) pipelines, infrastructure provisioning, and operational tasks.

Build tools to monitor system performance, reliability, and capacity, reducing manual interventions and operational overhead.

Drive initiatives for end-to-end automation, optimizing for efficiency and reducing human error.

Monitoring & Incident Management

Implement and maintain robust monitoring systems that detect anomalies and provide real-time alerting on key system metrics (latency, availability, etc.).

Lead incident management processes, including troubleshooting, root cause analysis, and post-mortem reviews to prevent future occurrences.

Collaborate with support and engineering teams to develop strategies for minimizing incidents and reducing mean time to recovery (MTTR).

Performance Optimization & Capacity Planning:

Analyze system performance and make recommendations for improvement, focusing on latency reduction, increased throughput, and cost efficiency.

Conduct capacity planning to ensure the infrastructure can scale efficiently to meet the growing demands of Adobe’s advertising platform.

Perform load testing and simulate peak traffic scenarios to identify potential bottlenecks.

Collaboration & Knowledge Sharing:

Partner with software engineers, product managers, and other stakeholders to understand business requirements and ensure system reliability meets the platform’s needs.

Document best practices, system designs, and incident response procedures, promoting knowledge sharing within the team.

Mentor and provide technical leadership to junior engineers, fostering a culture of continuous learning and improvement.

Qualifications:

Bachelor's or Master’s degree in Computer Science, Engineering, or a related field.

7+ years of experience in site reliability engineering, infrastructure engineering, or a similar role.

Proven experience in managing large-scale distributed systems, preferably in cloud environments such as AWS, Azure, or GCP.

Strong programming and scripting skills (e.g., Python, Go, Bash) with a focus on automation.

Deep understanding of containerization and orchestration technologies (Docker, Kubernetes, etc.).

Expertise in monitoring tools (Prometheus, Grafana, Datadog) and incident management practices.

Experience with CI/CD pipelines, infrastructure as code (Terraform, CloudFormation), and version control (Git).

Solid knowledge of networking, storage, and database systems, both relational and NoSQL.

Excellent problem-solving, troubleshooting, and analytical skills.

Preferred Qualifications:

Experience working with advertising platforms or related digital marketing technologies.

Familiarity with big data systems and analytics platforms (Hadoop, Kafka, Spark).

Cloud certifications (AWS, Azure, GCP).

Experience with security best practices and compliance standards (ISO, SOC 2, GDPR).

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