Director, Learning & Development

Learning and Development Manager - JLL What this job involves: As a Director, Learning and Development at JLL, you will play a pivotal role in designing and delivering learning strategies that empower our people to reach their full potential. This position sits at the intersection of talent development and business strategy, where you'll collaborate with stakeholders across the organization to identify learning needs, create impactful development programs, and measure their effectiveness. You'll be responsible for building a culture of continuous learning that strengthens our teams and advances careers at every level. At JLL, we embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career, and in this role, you'll extend that same commitment to employees across the business. Working closely with HR partners, business leaders, and external vendors, you'll ensure our learning solutions are relevant, engaging, and aligned with both individual aspirations and organizational objectives. This is an opportunity to make a tangible difference in how our people grow, perform, and contribute to JLL's continued success.

What your day-to-day will look like:

• Ensure all projects align with the strategic direction of the account.
• Supervise staff work activities including troubleshooting.
• SME on the account Senior Leadership for all training strategy.
• Proven ability to manage performance, influence, and delegate direct hires.
• Proven recruiting and retention of talent
• Ensures projects meet budget and timeline.
• Maintains budget for training across all training expenses.
• Ensures all training requests are fully approved based on standard approvals to stakeholders.
• Owns Training KPIs for the account.
• Benchmarks with industry to bring Innovation to the account.
• Holds training roundtable with peers to learn and be inspired.
• Manages all training program return on investment to show success of innovation.
• This person is an influencer, understands how and when to communicate to stakeholders.
• Excellent and proven interpersonal relationships with all levels of leadership.
• Based on the Life Sciences resource model, ensures staffing is appropriate and on budget.
• Requests training budget based on training roadmap and strategy.
• Ensures all staff follow this budget including forecasting and variance accuracies against the annual budget.
• Hires technical expertise to develop training modules.
• Proven implantation of ADDIE e-learning design principles and has a working knowledge of standard software used for training development & delivery (e.g, Articulate Rise).
• Knowledge of and proven implements of a Technical Skills Matrix for all technical staff.

Required qualifications:

• Bachelor's degree in Human Resources, Organizational Development, Education, Business Administration, or related field
• Minimum 5 years of experience in learning and development, instructional design, or talent development roles
• Proven track record of designing and delivering successful learning programs in a corporate environment
• Strong facilitation and presentation skills with the ability to engage diverse audiences at all organizational levels
• Experience managing learning management systems (LMS) and other learning technologies
• Excellent project management skills with the ability to manage multiple initiatives simultaneously and meet deadlines
• Strong analytical skills and ability to use data to measure program effectiveness and inform decision-making
• Exceptional written and verbal communication skills with attention to detail

Preferred qualifications:

• Professional certification in learning and development (e.g., CPLP, ATD Master Trainer, SHRM-SCP)
• Experience in the commercial real estate, property management, or professional services industry
• Knowledge of instructional design methodologies, adult learning principles, and learning theories
• Familiarity with e-learning authoring tools such as Articulate Storyline, Adobe Captivate, or similar platforms
• Experience developing leadership development programs or executive coaching initiatives
• Background in change management or organizational development

Location : Remote + 10% travel