The Opportunity

Role description

About Paytm:

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology

About Team:

Join the Recharges & Bill Payments Product team at Paytm which touches millions of users daily across 26+ categories including Mobile Recharges, Electricity Bills, DTH, Credit Card Bills and FASTag. As a team, we operate at the intersection of scale, reliability, and innovation, constantly reimagining how India pays its bills. You'll be part of a fast-paced, data-driven environment with end-to-end ownership, where every experiment and product improvement directly impacts user experience for millions. If you're excited about solving complex problems at scale and building for Bharat, this is the place for you.

About the Role:

We are looking for a Product Manager to take ownership of the Post-Sales & Customer Experience lifecycle for all Paytm Travel products. This critical role focuses on transforming the post-sales setup by efficiently addressing user issues, significantly boosting customer satisfaction, and ultimately driving customer retention. You will implement a Collective Problem-Solving approach, which involves both optimizing established self-service funnels and strategically deploying AI to resolve complex use cases with minimal friction.

Key Responsibilities

AI-Driven Hybrid Strategy: Define and own the end-to-end product lifecycle, creating a seamless blend of traditional funnel building and optimization with cutting-edge AI to ensure the timely and effective resolution of customer problems.
Execution & Scaling: Collaborate closely with the engineering team to scope, prioritize, and deploy AI solutions across all relevant product touchpoints
User-Centric Insight: Develop a deep understanding of user behavior to pinpoint friction points. Translate these insights into precise requirements and user stories for both interface design and the underlying AI logic.
Cross-Functional Leadership: Act as a key leader, collaborating with business, operations, and design teams to identify, define, and successfully drive important user outcomes.

Superpowers/ Skills that will help you succeed in this role:

Product Management Experience: 5+ years in Product Management, ideally within a high-transaction B2C environment (Travel or Fintech preferred).
AI Specialization: Hands-on experience with AI and Agentic workflows preferred
Analytical Rigor: Demonstrated proficiency in leveraging quantitative data to inform and drive product decisions.
Operational Excellence: Strong ability to effectively prioritize and manage multiple initiatives within a fast-paced, high-growth environment.

Why join us?

A collaborative output driven program that brings cohesiveness across businesses through technology Improve the average revenue per use by increasing the cross-sell opportunities A solid 360 feedback from your peer teams on your support of their goals Respect, that is earned, not demanded from your peers and manager

Compensation:

If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 17 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!