DEVELOPER L4

Job description:

Job Description ͏

The Senior Application Support Engineer (L3) is responsible for providing advanced production support for critical enterprise applications built on the .NET platform with Oracle databases. This role requires strong hands‑on development expertise, deep troubleshooting skills, and the ability to independently investigate, diagnose, and resolve complex production issues. The engineer will act as a subject‑matter expert, ensuring application stability, performance, and reliability in a high‑availability environment.

Provide Level 3 production support for mission‑critical .NET applications, including 24x7 on‑call support as required.

Independently analyze, troubleshoot, and resolve complex production incidents, including performance issues, data discrepancies, and system failures.

Perform deep root cause analysis (RCA) for recurring issues and document findings with corrective and preventive actions.

Collaborate with L1/L2 support teams to guide issue triage, escalation, and resolution.

Act as a strong hands‑on .NET developer, capable of debugging application code, identifying defects, and implementing fixes.

Analyze application logs, stack traces, memory dumps, and thread dumps to diagnose issues.

Develop and deploy code fixes, patches, and enhancements with minimal production impact.

Ensure adherence to coding standards, secure coding practices, and performance best practices.

Write and analyze complex Oracle SQL queries to investigate data issues, validate business logic, and troubleshoot production defects.

Perform data analysis and reconciliation to resolve data integrity and processing issues.

Identify and tune inefficient SQL queries and database interactions impacting application performance.

Work closely with DBAs on indexing strategies, execution plans, and database‑related incidents.

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Mandatory Skills: .NET .

 

Experience: 5-8 Years

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The expected compensation for this role ranges from $60,000 to $135,000 .

 

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

 

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

 

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

 

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