Senior UX Researcher

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Hey there, research aficionado! We're Pocket FM, a leading online audio streaming platform, revolutionising the audio series landscape. Our ethos revolves around innovation, collaboration, and pushing boundaries. As we continue to expand globally, we're on the hunt for a seasoned Senior User Researcher to join our dynamic team and spearhead the understanding of user behaviours and needs. This isn't just a job; it's an opportunity to shape the future of audio entertainment!

Responsibilities:

• Research Mastery: Take ownership of comprehensive user research initiatives, diving deep into user behaviours, preferences, and pain points. Your mission? Uncover insights that inform and elevate our product offerings.
• Strategic Partnerships: Forge strong alliances with product managers, designers and engineers, collaborating seamlessly to translate research findings into impactful product enhancements. It's not just about data – it's about understanding the human element behind it.
• Innovative Insights: Be the driving force behind innovative research methodologies and practices, setting new standards in user research. Your insights will be the catalyst for transformative product experiences.
• Clear Communication: Articulate research findings with finesse, ensuring stakeholders across the organisation comprehend the significance and implications. From technical wizards to non-tech enthusiasts, your insights resonate with everyone.
• Mentorship Maven: Share your wealth of research expertise, mentoring and empowering team members to hone their skills and excel in their roles. Together, we elevate the standard of user-centricity.
• Initiative Enthusiast: Dive into broader research initiatives, contributing your expertise to shape a culture of research excellence within the team.
• Attention to Detail: Your first task is to include “User Insights” at the beginning of your communication. Attention to detail is paramount in this role!

Core Team Principles:

• Ownership: We don't just conduct research; we own the user experience journey from start to finish.
• Open Feedback: Embrace open dialogue and healthy discussions. Your ideas matter, and so does everyone else's.
• Active Collaboration: Teamwork makes the dream work. Actively collaborate with diverse talents to create something extraordinary.
• Mutual Respect: Everyone's a star here. Treat others with respect, and let's shine together.
• Adaptability: Change is our middle name. Be ready to adapt and thrive in an ever-evolving environment.

Qualifications:

• 5+ Years of Expertise: You boast a track record of at least 5 years in the realm of user research, demonstrating proficiency in gathering and analysing qualitative and quantitative data.
• Leadership Acumen: You're a natural leader who can steer research projects towards impactful outcomes, inspiring and guiding team members along the way.
• Research Wizardry: Proficient in a wide array of research methodologies, you're adept at uncovering actionable insights that drive product innovation.
• Effective Communicator: Your ability to convey complex research findings in a clear and compelling manner is unparalleled. Bonus points for making data visualisation a captivating experience.
• Confidence in High-Stakes Settings: Representing the research team in critical discussions? No sweat. Your confidence and poise shine in high-pressure environments.
• Passion for Mentorship: You thrive on nurturing talent and fostering a culture of continuous learning. Your mentorship sets the stage for collective growth and success.
• Innovative Thinker: You're not just a researcher; you're a trailblazer, constantly pushing the boundaries of traditional research practices to uncover ground breaking insights.

Relevant links:

Pocket FM App

iOS

and

Android