The Opportunity

Greetings From TCS !!!

TCS Hiring @ ITSM Analyst

Location: Delhi / Nagpur

Exp Range: 3yrs to 5yrs

Role: IT Service Management Analyst

Location: Delhi NCR/Nagpur

Exp Range: 3yrs to 5yrs

Desired Competencies (Technical/Behavioral Competency)

Must-Have**

Strong problem-solving abilities with inter team collaboration
Strong oral and written communication skills, with the ability to effectively communicate to a variety of audiences.
Incident Coordination
Lead and manage major incidents from detection to resolution.
Ensure rapid assessment, prioritization, and escalation of incidents.
Act as the primary point of contact during major incidents.
Provide timely and accurate updates to stakeholders, including senior leadership.
Facilitate incident review calls and post-incident reports.
Root Cause Analysis & Reporting
Drive post-incident reviews and ensure root cause analysis is completed.
Document lessons learned and recommended preventive measures.

Good-to-Have

Good to have management of Change and Problem
Good understanding of computer systems, mobile devices, and other tech products.
Process Compliance & Improvement
Ensure adherence to ITIL Major Incident Management processes.
Identify opportunities for process improvement and implement best practices.
Work closely with technical teams, vendors, and business units to resolve incidents.
Coordinate with Problem Management for long-term fixes.

Information Technology Service Management Analyst

The Opportunity