About Us
Observe.AI
is the enterprise-grade Customer Experience AI platform that unifies conversations, intelligence, and action to turn contact centers into performance engines. Built to optimize the full lifecycle of human and AI agents,
Observe.AI
enables enterprises to automate customer interactions, augment agent performance, and deliver governed AI at scale.
On a single platform,
Observe.AI
combines Voice and Chat AI Agents, real-time AI Copilots, and Conversation Intelligence with 100% interaction coverage for quality, compliance, and performance management. Trusted by brands like DoorDash, Affordable Care, Signify Health, and Verida,
Observe.AI
delivers fast time-to-value, measurable ROI, and consistent, high-quality customer experiences across every channel.
Why Join Us
At
Observe.AI
, you’ll have the opportunity to solve complex engineering challenges at scale—building systems that process millions of call recordings every single day. As an SDE-4, you’ll work on cutting-edge technologies, leveraging the latest technologies to design and deliver secure, scalable, and multi-tenant solutions. You’ll collaborate with a team of highly skilled engineers, influence the technical roadmap and take ownership of building critical systems that power our AI-first products. If you’re passionate about architecting high-impact platforms and want to push the boundaries of cloud engineering, this is the place for you.
What you’ll be doing
What you’ll bring to the role
Perks & Benefits
Our Commitment to Inclusion and Belonging
*Observe.AI
is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.*
We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.
*If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit
.*
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