Candidates who reside within 50 miles of the following locations may be asked to work in person three days per week: Bloomfield, CT, Chattanooga, TN, Denver, CO, St Louis, MO, or Scottsdale, AZ.
The internal job profile for this position is Operating Effectiveness Advisor, which is a Band 4 Senior Contributor Career Track Role.
The Instructional Designer for the Claims Training and Design team is responsible for learning content design and development for the Provider Readiness & Performance Solutions Department organization.
Principal Responsibilities
- Conducts needs/skill gap analysis to identify opportunities to improve the performance of our operational partners, or to help prepare our operational partners for upcoming change
- Based on needs analysis, applies adult learning theories and methodologies to propose appropriate and effective learning solutions for closing gaps and increasing skills and competencies
- Determines measurable learning objectives for training programs
- Designs, develops and maintains training materials and new hire curricula, working with subject matter experts/line of business
- Produces materials for various delivery methods, including job aids, classroom, eLearning, social learning
- Conducts train the trainer for programs developed
- Manages highly complex training projects independently
- Measures the effectiveness of programs and materials with level I, II, III and IV (Kirkpatrick) analysis and reports back to the business
- Accountable for demonstrating the success of all programs
- Identifies opportunities to improve performance of our operational partners through deep understanding of business needs and results
- Provides consultative guidance on learning approach and plan to enable improved performance
- Develops knowledge and skill development tools for operational employees
- Demonstrates impact of initiatives to the business
- Understands the business they are supporting and identifies key business priorities and needs
- Ensures that all key stakeholders are aware of the training progress, status, and potential risks
- Stay abreast of industry trends in the field of Learning and seeks opportunities for self-directed development
- Specific activities that support this responsibility include:
- Completing all required intake items for projects assigned to them, including developing performance objectives, providing regular performance feedback, and completing reviews with the requestor
- Ensuring that all materials designed and developed by the team meet the department’s high standards for quality of work
- Ensuring that all materials are designed, developed and delivered on time according to project plans
- Ensure that training meets agreed upon learning objectives.
- Measure the effectiveness of these initiatives in improving organizational performance
- Recommend and implement solutions to these issues
- Identifies opportunities to improve performance of our operational partners
- Develops knowledge and skill development tools for operational employees
- Applies performance development methodology to identify critical skill gaps and develop appropriate and effective learning interventions for closing gaps and developing skill sets
- Supports training delivery as needs arise (virtual, instructor led, etc.)
Decision Making
- Responsible for making determination of the best approach to address performance issues
- Assists with determining the scope of a project
- Determines timeframes for deliverables in order to meet business needs
- Determines methods to measure the success of the program and report back to the business
Qualificiations
- A Bachelor’s degree or higher strongly preferred or equivalent work experience required
- 8+ years of instructional design experience with all levels of the organization including executives and senior leaders
- Experience designing, developing and delivering various materials including new hire training curriculums, project training, eLearning solutions and written procedures strongly preferred
- Must have the ability to work independently and with a team
- 5+ years’ experience supporting operational initiatives with the ability to work on multiple priorities and meet deadlines highly preferred
- Requires excellent verbal and written communication skills with expertise in preparing and delivering exceptional presentations and speeches with confidence, and professionalism.
- Must be detail oriented, have strong relationship building and organizational skills
- Must have at minimum an intermediate level proficiency with Excel, PowerPoint, and Word. Experience with eLearning and graphic tools are necessary.
- Must have proficiency in the use of basic image editing tools such as Snagit
- Must have proficiency in the use of collaboration tools such as SharePoint, Iris, myUniversity, SuccessFactors LMS preferred
- Must have proficiency in eLearning development tools such as Articulate, Camtasia, and Vyond
- Must have proficiency to leverage adult learning principles and instruction design models (e.g., ADDIE, SAM, Agile Instructional Design) to build appropriate curricula to meet business / strategic objectives
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an annual salary of 93,200 - 155,400 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.