Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Position Summary The Product Engagement Liaison builds strong relationships with Product team members to understand roadmaps and ongoing initiatives, surfacing actionable insights that inform product development decisions. They analyze and synthesize customer feedback for their product areas and contribute to the creation and curation of insight artifacts that align the business around key customer and prospect priorities.
Additionally, they may coordinate cross-organizational initiatives that impact customers. Success in this role requires strong athenaOne product knowledge, excellent relationship-building and influencing skills, and proficiency in data analysis.
About The Team The Product Engagement team within Voice of Customer serves as a critical bridge between our Commercial and Product organizations by tracking, advocating for, and closing the loop on customer needs, including customers, prospects, and internal teams. Product Liaisons develop and maintain deep expertise in their assigned product areas, including strategic objectives, roadmaps, and organizational structures, while mastering the customer feedback relevant to their domains.
The Voice of the Customer team at athenahealth is creating a culture where customers are at the core of everything athenahealth does. We enable the customer voice by collecting, analyzing and sharing customer feedback to drive awareness and action organizationally in partnership with our product and service teams. Responsibilities 70% - Platform & Interoperability Product Advocacy and Release Planning
15% - Cross-Functional Coordination
15% - VoC Strategy and Process Improvement
Education, Experience, & Skills Required
Expected Compensation $70,000 - $120,000
The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans. About Athenahealth Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support. Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve. What We Can Do For You Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs. We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation. In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. Learn more about our culture and benefits here: athenahealth.com/careers https://www.athenahealth.com/careers/equal\-opportunity
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