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GTM Enablement Learning Experience Specialist
Job Description
The Role:
SUSE
Learning Experience Specialist
play a crucial role in managing the day-to-day operations of the corporate Learning Management System. The primary responsibility of this position is to ensure that the system functions smoothly, that users can access training materials efficiently, and that training programs are effectively delivered and tracked. The role involves overseeing system configurations, user management, reporting, troubleshooting, and providing technical support for both administrators and end-users across SUSE Organization.
Your mission: Ensure SUSE’s learning infrastructure runs flawlessly and supports scalable, measurable enablement across employees, partners, and customers.
Focus Areas
Include but not limited to:
- Gain a deep understanding of how all components of the LMS work together (e.g., courses, content, APIs, user management, and documents as needed) to ensure the system functions efficiently and effectively.
- Build and configure various parts of the LMS, including creating and organising courses, uploading content, defining fields, and managing system integrations (e.g., API connections with other systems).
- Oversee regular updates and adjustments to the LMS to ensure its smooth operation. This includes maintaining system settings, managing data uploads, and ensuring everything aligns with the organisation's evolving needs.
- Provide technical support for all system users (employees, partners, customers) by resolving issues, troubleshooting problems, and addressing user concerns in a timely manner.
- Ensure end-users have a positive experience using the LMS by addressing any technical difficulties related to course access, system navigation, or content issues.
- Meet with clients (internal or external) to understand their training requirements and customise solutions accordingly.
- Manage relationships with third-party vendors who supply additional LMS functionalities such as live labs or other external integrations.
- Work closely with these vendors to ensure the integration and functionality meet the company’s requirements and perform optimally.
- Create, manage, and customise reports based on the needs of various stakeholders (e.g., internal teams, managers, clients).
- Track and analyse learner data, course completion rates, system usage, and other key metrics to inform training effectiveness, user engagement, and system performance decisions.
- Provide reporting on ad-hoc requests and ensure reports meet the required specifications and deadlines.
- Collaborate with IT teams and Litmos (or similar platforms) to suggest and implement improvements and upgrades to the LMS.
- Work with cross-functional teams to enhance the system’s features, optimise user experience, and ensure the platform stays current with technological advancements and organisational goals.
- Collaborate with IT teams to guarantee LMS functionality and uptime, including implementing a redundancy plan to prevent disruptions.
Skills
Skills Needed:
- A bachelor's or master's degree in computer science, information technology, or a related field.
- 5-7 years of LMS experience, preferably with Litmos as the platform. Familiarity with Litmos will help you quickly adapt to the system and understand its functionalities.
- Experience with LMS configurations, content management, and user management is essential, along with technical troubleshooting.
- Strong problem-solving ability to diagnose and resolve LMS-related issues swiftly, ensuring minimal training and user experience disruptions.
- Ability to understand the system’s data and how updates, data loads, or changes to the LMS impact performance or outcomes. This includes making data-driven decisions and foreseeing potential outcomes before making system changes.
- Excellent communication skills to foster long-term relationships with internal teams, clients, and external partners. This includes translating technical needs into actionable solutions and effectively communicating LMS benefits, updates, and requirements.
- Advanced Excel skills to manipulate and analyse data, create reports, and work with spreadsheets that may include large datasets (e.g., learner activity and course completion data).
- Strong project management, organizational, and planning skills.
Job
Learning & Development
What We Offer
We empower you to be bold, driving your career to create the future you want. We celebrate and reward your achievements.
SUSE is a dynamic environment that is evolving rapidly, thus requiring agility, strong entrepreneurship and an open mind.
This is a compelling opportunity for the right person to join us as we continue to scale and prosper.
If you’re a big thinker, obsessed by execution and thrive in a dynamic environment in which you can tangibly create a lasting legacy, then please apply now!
We give you the freedom to be yourself. You will work in a global community of unique individuals – like you – with different backgrounds, talents, skills and perspectives. A truly open community where everyone is welcome, has a voice and is encouraged to reach their full potential regardless of age, gender, race, nationality, disability, sexual orientation, religion, or any other characteristics.
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