Senior Data Quality Analyst

Get to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.

Join our team! We’re building a world where Identity belongs to you.

Okta is looking for a Detail-oriented and results-driven Senior Data Quality Analyst with an extensive background in improving data accuracy, completeness, and consistency in our CRM (Salesforce). Adept at identifying data quality issues, developing processes to clean and maintain data, and providing actionable insights to enhance the overall customer data management strategy. Proficient in data governance, data profiling, and leveraging tools to ensure optimal data integrity for business operations.

Responsibilities:

• Data Enrichment: Regularly audit and clean account data, hierarchies and territory alignments within Salesforce to ensure its accuracy, completeness, and relevance.
• Data Quality Monitoring: Deduplication, and reporting
• Data Governance: Ensure data management practices align with internal policies, compliance requirements, and industry best practices.
• Process Improvement: Identify and raise data quality issues regarding processes and procedures.
• Collaboration: Work cross-functionally with sales, marketing, and regional teams, seeing to resolution
• Reporting: Create and modify reports to suit personal and field needs.
• Ticketing Systems & Support: Provide guidance to end-users with data entry, account creation, and general requests.

Qualifications:

• Degree: Bachelor’s at minimum with 5+ years of experience
• Data Manipulation: Knowledge of ETL (Extract, Transform, Load) tools and methodologies
• Familiarity with Data Obligations (Company & Legal level): Understanding of GDPR, Office of Foreign Asset Controls (OFAC)
• Ensuring SLAs are met, and all requests are met to resolution
• Worked on data quality improvement initiatives for Salesforce, improving data accuracy
• Conducted regular data audits to identify duplicates, missing information, and other discrepancies, implementing corrective actions
• Created reports in Salesforce to flag potential data issues in real-time
• Attention to Detail: Exceptional focus on data accuracy and the ability to spot discrepancies or inconsistencies.
• Problem-Solving Skills: Creative and proactive in developing solutions to data-related problems and improving data quality processes.
• Process Documentation: Ability to document processes, guidelines, and best practices for maintaining data integrity.

Technical Skills:

• CRM System: Salesforce
• Data Manipulation: Advanced Excel / Gsheet
• Data Querying: Salesforce Reporting
• Data Quality Tools: DemandTools, Dataloader, SalesforceInspector
• Data Enrichment Tools: Dun & Bradstreet, Zoominfo, Traction Hierarchies
• Data Visualization: Anaplan
• Data Querying: SQL / SOQL
• Certifications: Salesforce Certified Administrator or Salesforce Certified Data Architect.

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What you can look forward to as a Full-Time Okta employee!

• Amazing Benefits
• Making Social Impact
• Developing Talent and Fostering Connection + Community at Okta

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.

Some roles may require travel to one of our office locations for in-person onboarding.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice at https://www.okta.com/legal/personnel\-policy/.