The Opportunity

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category

User Experience

Job Details

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Senior/Lead Researcher at Missionforce Agentforce Public Sector is responsible for driving impactful research that informs product design, development, and business strategy. This role focuses on translating complex problems into clear, actionable insights that guide decision-making across cross-functional teams. The role requires a strong passion for technology and a deep understanding of user needs, challenges, and behaviors. By maintaining a user-centric mindset, the researcher ensures that products deliver meaningful, high-quality experiences that address real-world problems.

This position leverages a broad range of research methodologies, combining innovative and emerging approaches with proven, established techniques. The role also draws on existing research across the organization to synthesize insights and deliver cohesive narratives that support alignment and execution. Success in this role depends on the ability to balance research excellence with strong collaboration and operational rigor. The researcher works seamlessly across disciplines, partnering closely with product, design, engineering, and partner/customer stakeholders to ensure insights are actionable, timely, and impactful.

In this role, you will lead strategic and tactical research that shapes the Missionforce vision, enabling world-class public sector agencies to deliver AI-first, unified, and highly tailored experiences across all digital touchpoints.

This role requires developing a deep understanding of—and advocating for—Missionforce users, including public sector leaders, program owners, case workers, administrators, and constituents. By translating user needs and operational constraints into actionable insights, you will influence product direction and ensure solutions address the unique requirements of regulated, mission-critical public sector environments.

Key Responsibilities & Impact

Scope and drive research projects that inform product strategy, design, and development, in collaboration with cross-functional stakeholders.
Conduct generative and evaluative research using a mixture of research methods (surveys, unmoderated testing, interviews, moderated concept testing, etc.)
Synthesize research findings into actionable insights, creating narratives to frame problems and highlight the business value of recommended solutions
Socialize insights with cross-functional stakeholders to influence their decision-making
Partner fully with product owners, designers, engineers, sales and distribution teams to provide the best possible experience for our users and customers.
Work on fast-paced projects, requiring attention to detail and working within constrained timelines.

Required Qualifications

9+ years of proven track record influencing user experience and/or product direction with actionable insights
Hands-on experience conducting research in user experience or product design contexts
Ability to plan, design, and execute foundational, generative, and evaluative research engagements
Strong understanding of research methods (qualitative and quantitative) and best practices, and familiarity with a broad range of user research tools
Experience working in cross-functional teams (e.g. design, product management, engineering)
Excellent teamwork and collaboration skills
Excellent project management, communication, and presentation skills
Ability to work with a globally dispersed team (including some management and stakeholders based in Europe and North America), and conduct some synchronous, remote research with participants

Preferred

Ideally seeking Bangalore or Hyderabad-based
Previous research experience in enterprise SaaS and/or technology
Ability to structure and lead internal and external workshops or design studios and analyze the outcomes to provide insight for stakeholders
Comfort with basic statistical methods and concepts, and experience working with behavioral signals data

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.