Job Description Incident Support & Management: Provide comprehensive support for all incidents in data center critical operations, including monitoring, triage, and coordination of responses to issues involving power, cooling, HVAC, network, and other infrastructure systems to ensure uninterrupted service.
Training Initiatives: Support the development and implementation of new training programs for data center teams, focusing on incident response best practices, system familiarity, and proactive risk mitigation to build team capabilities and preparedness.
Automate Incident Tooling: Identify opportunities to automate incident detection, alerting, and resolution tools, integrating with existing systems like BMS and EPMS to streamline workflows, reduce manual intervention, and improve overall response times.
RCA & Corrective Actions: Manage and drive root cause analysis for incidents, collaborating with cross-functional teams to develop and implement corrective actions, track progress, and ensure lessons learned are applied to prevent recurrence.
Cross-Department Collaboration: Work closely with Data Center Operations, engineering, security, and vendor teams to align on incident protocols, share insights, and foster a culture of continuous improvement in critical operations.
Incident Documentation & Reporting: Maintain detailed records of all incidents, RCAs, corrective actions, and outcomes. Generate reports for stakeholders to provide visibility into incident trends, resolution effectiveness, and areas for enhancement.
Process Optimization & Continuous Improvement: Analyze incident data to recommend enhancements in processes, tools, and training, aiming to boost the efficiency, reliability, and resilience of data center operations.
Qualifications Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates. Range and benefit information provided in this posting are specific to the stated locations only US: Hiring Range in USD from: $109,200 - $223,400 per year. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC5
About Us Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.
True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
ATS Match is available
1) Upload your resume. 2) Open any job and click Check ATS Match to see your fit score.
Sign in to check your resume match