Senior Engineering Manager Quality

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Role Summary About the role we are hiring a Senior Manager, Engineering — Quality to lead and scale quality engineering for athena Collector within Core Products. You will own quality strategy, governance, and delivery for critical Collector workflows, evangelize a quality-first culture across engineering and product and manage local and remote quality teams. This role will define the roadmap for test automation (including AI-assisted automation), gating and release controls, and partner with engineering and product to raise testability, reliability, and operational readiness of the product.

Team Summary athenaCollector is a cloud-native, AI-enabled Revenue Cycle Management (RCM) platform that streamlines the end-to-end claims lifecycle and downstream revenue operations for provider customers. Built on a modern, highly scalable stack, the platform combines a rules-driven claims engine to automate triage, reduce denials, and improve first-pass acceptance. athenaCollector provides sophisticated AR follow-up workflows, remittance processing, and payment posting—automatically reconciling remittances, routing exceptions, and surfacing prioritized worklists so teams can focus on high-value recovery. With real-time, explainable analytics and rigorous healthcare security and compliance controls, athenaCollector helps providers accelerate reimbursements, maximize revenue, and concentrate on patient care.

Essential Job Responsibilities

• Define and own the quality engineering strategy, roadmap, governance and gating criteria for athenaCollector.
• Be an internal evangelist for quality — influence engineering culture and enable teams through tooling, training and playbooks.
• Establish test architecture and standards: test pyramid, CI/CD integration and test data practices.
• Design and deliver automated test suites for end-to-end, API, integration, and UI layers, and set standards for maintainability and observability.
• Drive adoption of quality best practices across teams: testability, shift-left testing, risk-based testing, code-review for tests, and release gating.
• Lead initiatives to modernize automation using AI/ML (e.g., AI-assisted test generation, flaky test detection, smart test selection) to increase coverage and reduce cycle time.
• Define QA governance: release criteria, risk assessments, defect SLAs, and quality metrics/KPIs.
• Partner with Product, Engineering, Security and Operation teams to triage production issues, analyse root causes, and implement systemic fixes.
• Manage local/distributed team of QA engineers and manual testers — set goals, measure outcomes, and ensure alignment to product objectives.

Additional Job Responsibilities

• Practical experience applying AI/ML to testing (test generation, smart selection, anomaly detection, flaky test triage).
• Experience in revenue cycle management, healthcare domain knowledge or regulated environments.
• Familiarity with observability tooling (e.g., Datadog, Splunk) and chaos or resilience testing approaches.
• Knowledge of test data management and security/compliance considerations in healthcare.

Expected Education & Experience (Required)

• 12+ years in software quality/QA roles with hands-on experience across automation, system testing, and performance testing.
• 3+ years managing and scaling local and remote QA teams; track record of hiring, mentoring and developing technical leaders.
• Proven ability to define and execute quality strategy, governance and test architecture for complex, customer-impacting systems.
• Hands-on experience writing and maintaining automated tests across API and modern web UI stacks.
• Experience with test automation tooling and frameworks (Selenium, Selenium Grid, Cucumber or equivalent) and modern JS test frameworks.
• Familiarity with backend/service testing and relevant languages/frameworks (Java, JavaScript/React ecosystem; knowledge of Perl is a plus).
• Cloud experience (AWS) and comfort with CI/CD pipelines, containerized test environments, and test infrastructure.
• Strong understanding of Unix/Linux, SQL databases, logging/monitoring and production debugging practices.
• Experience with performance and scalability testing and capacity to incorporate performance gating into release criteria.
• Excellent communicator who can persuade and build trust across functional partners while ensuring accountability for results.

About Athenahealth Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support. Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve. What We Can Do For You Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs. We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation. In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. Learn more about our culture and benefits here: athenahealth.com/careers https://www.athenahealth.com/careers/equal\-opportunity