Manager, Product Solutions Expert (Post go-live support and integrations)

Eightfold was founded with a vision to solve for employment in our society. For decades, the connection between individuals and opportunities has been based on who they are and their network's strength vs. their potential. Eightfold leverages artificial intelligence to transform how to think about skills and capabilities for individuals and how jobs and career decisions are made. Eightfold offers the industry’s first AI-powered Talent Intelligence Platform to transform how organizations plan, hire, develop and retain a diverse workforce, enabling individuals to transform their careers.

To date, Eightfold AI has received more than $410 million in funding and a valuation of over $2B from leading investors to further our mission of finding the right career for everyone in the world. If you are passionate about solving one of the most fundamental challenges of our society - employment, working on hard business problems, and being part of an amazing growth story - Eightfold is the place to be!

About The Team The Product Solutions Expert team is a high-profile and dynamic group of professionals dedicated to delivering exceptional value to our customers.

The team's primary focus is on managing large enterprise customers, catering to their unique needs and ensuring their satisfaction. This involves handling day-to-day activities related to implementations, customer inquiries, addressing their challenges, and collaborating closely with customer advisors to provide tailored solutions.

With its high-profile nature, exposure to top leadership and impactful engagements, the team stands as a trusted partner, contributing significantly to the organization's growth and success in the competitive market.

As a Manager, Product Solution expert, you will lead a team of high-performing Product Solutions Experts, overseeing delivery excellence, solution design, and customer satisfaction across some of our most strategic enterprise accounts. You will play a critical role in scaling delivery, mentoring talent, and shaping how Eightfold’s products are deployed globally.

Responsibilities

• Manage a team of Product Solutions Experts responsible for delivering implementations and ongoing technical support for enterprise clients.
• Oversee project delivery across accounts to ensure technical excellence, timely execution, and customer satisfaction.
• Provide strategic guidance to team members on complex solutioning, integrations, and customer engagement.
• Serve as an escalation point for key customer challenges and collaborate cross-functionally to drive resolution.
• Partner with Customer Advisors, PMs, and Engineering to align on customer goals, roadmap, and delivery plans.
• Review and improve solution design, architecture, and integration approaches across ATS, HRIS, and third-party systems.
• Build best practices, reusable assets, and standardized processes to improve delivery efficiency and quality.
• Mentor and upskill team members in technical areas (e.g., APIs, SQL, Python), customer management, and consulting skills.
• Contribute to the evolution of AI interview and functional round delivery frameworks.
• Track team performance metrics, capacity planning, and support hiring and onboarding efforts.
• Represent the PSE function in leadership forums, sharing insights from the field and shaping product and process improvements.

Qualification

• Hands-on experience in managing a team of 5-10 people.
• 10+ years of experience in product implementation, technical consulting, or solution architecture, with at least 2–3 years in a leadership or team management role.
• Strong technical background in designing and implementing integrations using REST APIs, JSON, SQL, XML, and Python.
• Experience leading enterprise SaaS implementations in a customer-facing role.
• Ability to coach and mentor team members on technical, functional, and client-facing skills.
• Exceptional project oversight, stakeholder management, and escalation handling abilities.
• Ability to thrive in ambiguity, drive outcomes, and lead change in a fast-paced, high-growth environment.
• Excellent communication skills, including executive presence, negotiation, and structured problem-solving.
• Degree in Computer Science, Engineering, or related field preferred.
• Big 4 consulting or enterprise transformation experience is a strong plus.

We are a team of self-starters who excel in their fields. We believe in giving you responsibility, not a task. We want you to have ownership and pride in your work and see your work's positive impact on your colleagues, our customers, and the world. We believe in providing transparency and support so you can do the best work of your career.

Hybrid Work @ Eightfold: We embrace a hybrid work model that aims to boost collaboration, enhance our culture, and drive innovation through a blend of remote and in-person work. We are committed to creating a dynamic and flexible work environment that nurtures the collaborative spirit of our team. Employees residing near our Bangalore, and Noida offices are working from the office twice a week with the goal of transitioning to three times per week within the year.

Eightfold.ai provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.