About the Team:
You’ll be part of a product-first team that values curiosity, collaboration, and shared ownership. The team works closely across product, data, and business, with engineers as trusted partners. It’s a supportive, no-blame culture where everyone helps unblock each other. Ideas are shared openly, learning happens fast, and wins are celebrated together. If you enjoy working with smart, friendly people who love building great products, this team is for you.
About the Role:
We are looking for a Product Support professional who thrives at the intersection of Customer Experience and Engineering. In this role, you will work closely with engineering, product, and operations teams to diagnose, triage, and resolve complex technical issues impacting customers. You will act as the voice of the customer for technical problems and help improve product reliability, workflows, and internal tooling.
This role is ideal for someone who enjoys problem-solving, data-driven analysis, debugging, and translating customer issues into actionable engineering insights.
What You will do
Technical Issue Resolution
Engineering Collaboration
Customer Experience Enablement
Product & Process Improvement
Data & Monitoring
What you will need
Life at slice:
Life so good, you’d think we’re kidding:
At slice, we are committed to building a diverse and talented workforce. We never discriminate on the basis of race, sex, religion, colour, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, medical condition, disability, or any other class or characteristic protected by the applicable law.
We consider all qualified job-seekers with criminal histories in a manner consistent with the applicable law. Additionally, we are committed to providing reasonable accommodations to qualified individuals with physical or mental disabilities in order to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.
Come join our crew!
About us
slice
A new bank for a new India
slice’s purpose is to make the world better at using money and time, with a major focus on building the best consumer experience for your money. We’ve all felt how slow, confusing, and complicated banking can be. So, we’re reimagining it. We’re building every product from scratch to be fast, transparent, and feel good, because we believe that the best products transcend demographics, like how great music touches most of us.
Our cornerstone products and services: slice savings account, slice UPI credit card, slice UPI, and slice business are designed to be simple, rewarding, and completely in your control. At slice, you’ll get to build things you’d use yourself and shape the future of banking in India. We tailor our working experience with the belief that the present moment is the only real thing in life. And we have harmony in the present the most when we feel happy and successful together.
We’re backed by some of the world’s leading investors, including Tiger Global, Insight Partners, Advent International, Blume Ventures, and Gunosy Capital.
ATS Match is available
1) Upload your resume. 2) Open any job and click Check ATS Match to see your fit score.
Sign in to check your resume match