Senior Analytics Operations & Program Manager

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.

About The Role You will be part of the Analytics team at Fivetran, a leader at the forefront of modern analytics. We leverage the most innovative data stack and define industry best-practices to provide data-driven insights to build the next generation of data pipelines.

Analytics is the tip of the spear that helps turbocharge the rapid growth of Fivetran as a leader in the modern data pipeline industry. Your mission as a Senior Analytics Operations & Program Manager is to ensure that the Analytics organization solves for the right problems in the right way and drives an exceptional data experience across Fivetran.

Our team is independent, transparent, and collaborative with some of the most talented data analysts, engineers, and scientists in the industry. We are looking for a driven and opinionated operator who is unafraid to tell us what to do, loves constant challenges, and will make a dent by helping scale the Analytics organization and the growth of Fivetran.

This role will focus on driving the success of the R&D Analytics pods (Product and Engineering analytics: 10+ team members), but will also have a broad scope of responsibilities that extend to the entire Analytics organization of 40+ members.

This is a full-time, hybrid position based out of our Oakland, CA office. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team.

What You'll Do

• Technical program management: “What + How”

• You will be responsible for the end-to-end delivery of strategic, complex, and/or cross-departmental projects: from scoping requirements, to building alignment with stakeholders, to creating project plans and ensuring delivery
• Ensure that the Product and Engineering analytics teams have well-managed backlogs and communicate timelines with stakeholders
• Be the gatekeeper: Negotiate with stakeholder leadership (Directors and above) to ensure we are prioritizing the most impactful work.

• Process: “Operational Excellence”

• Improve sprint and quarterly planning processes to reduce rollovers
• Triage new incoming tickets in partnership with pod leaders to ensure requests are reviewed in a timely manner; experience with JIRA is a plus
• Optimize any other processes as needed to ensure we are operating as efficiently as possible
• Ensure that analytics team members are following team processes

• Data Usage & Enablement: “Exceptional Data Experiences”

• Drive data enablement across the organization
• Improve ease of use of our data stack and products (such as dashboards and analyses) to drive higher stakeholder satisfaction and improve data driven decision making at Fivetran
• Create policies and standards for our dashboards, data assets, and folders to ensure our managed data assets are organized, easy to find, and relevant

Skills We’re Looking For

• Program Management: you make sure we work on things in scope and deliver on time!
• Attention to Detail: nothing gets by you - anomalies stick out to you like sore thumbs
• Strong organizational instincts: if you can't stand a mess, and feel compelled to clean it up
• Process Guru: when you see someone doing something in a dumb way, you can't help yourself, you HAVE to tell them the better way
• Ability to say no: yes, everyone's ideas are good ideas, but we can't do all of them. You know how to make people feel comfortable with not getting everything they asked for
• Great Relationship Management: You create compromises where everyone feels like a winner
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The compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role. Our compensation ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual compensation is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The compensation range is subject to change and may be modified in the future. Your recruiter can share more about the specific compensation range for your location during the hiring process.

Oakland Pay Range

$131,664.05—$158,003.18 USD

Perks And Benefits 100% employer-paid medical insurance

• Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off

• RSU stock grants*

• Professional development and training opportunities

• Company virtual happy hours, free food, and fun team-building activities

• Monthly cell phone stipend

• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.

*May vary by country and worker type - please reach out to your recruiter for more information

Click here to learn more about Fivetran's Benefits by Region. We’re honored to be valued at over $5.6 billion, but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. Read about us in Forbes.

Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.

To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video.

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We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.